Romario Beckford
Norfolk,VA
Summary
Detail-oriented logistician supporting U.S. Navy supply operations with inventory counts, shipment document review, and real-time stock tracking. Verify shipments to support accurate inventory control and efficient material movement. Improve material accountability and operational accuracy through consistent, thorough documentation.
Overview
4
4
years of professional experience
Work History
Logistician
U.S. Navy Active Duty
Norfolk, Virginia
08.2024 - Current
- Supported supply requisitions for U.S. Navy active-duty logistics operations.
- Verified shipment documents for accuracy and Navy procedure compliance.
- Tracked stock levels and requested replacement supplies through Navy channels.
- Updated inventory records in Navy supply and maintenance systems.
- Managed accurate inventory counts in internal supply chain systems.
- Prepared equipment issue and turn-in records for operational units.
- Maintained accountability for parts, tools, and hazardous materials.
- Created reports tracking shipment costs, transit times, damages, and losses.
Cashier
Panera Bread
White Plains, New York
07.2023 - 08.2024
- Processed customer orders at bakery-cafe register using point-of-sale system.
- Greeted guests and answered menu questions at Panera Bread counter.
- Handled cash register transactions accurately and processed payments by cash, check, credit card, gift card, or automatic debit.
- Collected payments and returned correct change.
- Answered customer questions about store products and services.
- Kept checkout area clean and organized front counter supplies.
- Packed bakery items and drinks for dine-in, pickup, and delivery orders.
- Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
- Delivered attentive customer service through active listening and guest engagement.
Consumer Service Operations Professional
Humana
New York, New York
11.2022 - 07.2023
- Managed average of 50 inbound calls and 25 outbound calls daily while meeting service quality standards and productivity targets.
- Guided members through benefit inquiries, eligibility verification, claim questions, and account-related issues.
- Resolved customer concerns efficiently while supporting positive experience and strong satisfaction results.
- Documented customer interactions, account updates, and case notes accurately within CRM systems.
- Educated customers on healthcare plan options, coverage details, and available resources.
- Investigated escalated issues and partnered with internal departments to drive resolution.
- Maintained compliance with HIPAA regulations and company privacy policies.
- Applied active listening and effective communication to address customer needs.
- Consistently met or exceeded performance metrics for call handling, service quality, and documentation accuracy.
- Supported remote operations through Microsoft Outlook, Teams, and customer service platforms.
Education
High School Diploma -
Alexander Hamilton High School
Elmsford, NY06-2024
Skills
- Customer Service
- Communication
- Active Listening
- Problem Solving
- Conflict Resolution
- Time Management
- Teamwork
- MultitaskingSupply requisitions
- Navy logistics systems
- Logistics analysis
- Shipment verification
- Inventory management
- Material accountability
- Logistics coordination
Accomplishments
- NAM Navy & Marine Corps Achievement Medal
Timeline
Logistician
U.S. Navy Active Duty
08.2024 - Current
Cashier
Panera Bread
07.2023 - 08.2024
Consumer Service Operations Professional
Humana
11.2022 - 07.2023
High School Diploma -
Alexander Hamilton High School