Languages
Romario Mendoza
Linguistics Student
Shanghai,Pudong
Summary
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Fluent in English, Chinese, Spanish and having a basic knowledge of Korean. Possess experience in guest service and language interpretation. Proven success working within fast-paced, collaborative settings.
Overview
4
4
Languages
2
2
Certifications
9
9
years of post-secondary education
3
3
years of professional experience
Work History
Waiter
Taste&See Australian Restaurant
Shanghai , Jing'an
03.2015 - 09.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Housekeeping Intern
Meliá Las Américas Varaderos
Varadero , Matanzas
02.2013 - 11.2014
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
- Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Met requests for guests for extra towels, ice buckets, pillows and blankets.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Used Microsoft Excel and Word to create and maintain inventory and scheduling records.
- Handled guest complaints about housekeeping services and referred problems to management.
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Education
Associate of Science - Computer Science
IPI
Cardenas-Cuba 09.2009 - 12.2012
Associate of Arts - Chinese Language
Shanghai Jiaotong University
Shanghai 03.2015 - 07.2019
Bachelor of Arts - English Language And Literature
East China Normal University
Shanghai 09.2019 - Current
Skills
Problem resolution
Certification
HSK 5
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Video and photo editing
Dance
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Final Cut Pro
Adobe CS
Affinity Photo
Timeline
Bachelor of Arts - English Language And Literature
East China Normal University
09.2019 - Current
Waiter
Taste&See Australian Restaurant
03.2015 - 09.2016
Associate of Arts - Chinese Language
Shanghai Jiaotong University
03.2015 - 07.2019
Housekeeping Intern
Meliá Las Américas Varaderos
02.2013 - 11.2014
Associate of Science - Computer Science
IPI
09.2009 - 12.2012
Toefl
HSK 5
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