Romario Tomlinson
Colonia
Summary
Experienced and goal-oriented professional with a strong background in sales, customer service, and operations across retail and service-based industries. Skilled in building client relationships, meeting performance targets, and delivering high-quality, personalized experiences.
Overview
12
12
years of professional experience
Work History
Home Furnishing & Sleep Consultant
Raymour & Flanigan Furniture and Mattress Store
Manalapan
08.2024 - Current
- Delivered nearly $230,000 in sales volume within the first three months of employment through a consultative, customer-focused sales approach.
- Currently pacing to generate over $987,000 in annual revenue, putting me in the ranking for becoming a top-performing associate in the region.
- Provided tailored design and product recommendations based on each client’s style, functional needs, and budget, resulting in high customer satisfaction and repeat business.
- Built in-depth product expertise across a wide range of furniture, mattresses, and home décor items to guide informed purchasing decisions.
- Exceeded monthly sales goals through strategic upselling, bundling of complementary items, and proactive follow-ups with prospective buyers.
- Coordinated logistics for order fulfillment, delivery scheduling, and post-sale support to ensure a seamless customer experience from consultation to completion.
- Maintained awareness of industry trends, new product lines, and store promotions to better position solutions, and stay competitive in the market.
Studio Operations Manager
Arthur Murray Dance Center
Manalapan
01.2023 - 08.2024
- Spearheaded client acquisition and retention efforts, directly contributing to over $1 million in revenue through personalized sales strategies, and long-term relationship management.
- Consulted with prospective and current clients to develop customized lesson plans and flexible payment options, resulting in increased enrollment and a 25% boost in client retention.
- Closed high-value sales by assessing client goals, aligning program offerings, and confidently presenting tailored dance packages.
- Acted as the primary liaison between clients and instructors, ensuring clear communication, program satisfaction, and conflict resolution when necessary.
- Managed scheduling logistics, maintained accurate client records, and coordinated studio resources to optimize operational efficiency.
- Supported financial operations, including contract processing, invoicing, and handling of accounts receivable, while ensuring policy compliance.
- Mentored junior staff on sales techniques, customer engagement, and studio standards to uphold the brand’s reputation for excellence.
Ballroom Dance Instructor
Arthur Murray Dance Studio
Manalapan
03.2020 - 01.2023
- Taught various dance styles, fostering a positive and supportive learning environment in swing and social dance, adapting instruction methods to suit each student’s learning pace and goals.
- Designed personalized dance programs for individuals and couples, guiding students from beginner to advanced levels, with measurable progress in technique, rhythm, and confidence.
- Built strong, trusting relationships with clients through consistent communication, encouragement, and a commitment to their personal growth, leading to high rates of client retention and referrals.
- Played a key role in studio events and public showcases by choreographing routines, organizing rehearsals, and supporting clients' performance readiness.
- Collaborated with fellow instructors and studio leadership to maintain a high-quality client experience, contributing ideas to improve lesson structures and program offerings.
- Actively participated in sales consultations, assisting with client onboarding, discussing program options, and supporting the conversion of trial lessons into full memberships.
Supervisor
Uniqlo
Edison
10.2013 - 02.2020
- Supervised daily retail operations in a high-volume store, ensuring smooth execution of tasks, including opening/closing procedures, floor management, and visual merchandising.
- Led, trained, and motivated a team of 10+ associates, fostering a performance-driven culture focused on delivering exceptional customer experiences.
- Oversaw inventory control, replenishment, and stockroom organization, helping to maintain optimal product availability and accurate on-hand counts.
- Delivered strong sales results by coaching staff on upselling strategies, identifying customer needs, and promoting featured products, and seasonal campaigns.
- Maintained compliance with corporate policies and operational standards, including loss prevention, safety protocols, and cleanliness.
- Acted as a liaison between store management and floor staff, communicating goals clearly, and resolving issues in real time to maximize team efficiency.
- Supported the recruitment and onboarding of new employees, contributing to a smooth integration process and long-term team success.
- Played a key role in achieving store KPIs, including customer satisfaction scores, sales goals, and operational audit results.
Education
B.A. - Music Business
Los Angeles Film School
Los Angeles, CADiploma -
JFK Memorial High School
Iselin, NJSkills
- Revenue-Driven Sales and Client Retention
- Consultative Selling and Product Expertise
- Customer Experience and Relationship Management
- Retail operations and team supervision
- Scheduling, invoicing, and administrative efficiency
- Event Planning and Brand Promotion
- Professional Communication and Presentation Skills
- Performing Arts: Piano, Vocal Performance, and Percussion
Timeline
Home Furnishing & Sleep Consultant
Raymour & Flanigan Furniture and Mattress Store
08.2024 - Current
Studio Operations Manager
Arthur Murray Dance Center
01.2023 - 08.2024
Ballroom Dance Instructor
Arthur Murray Dance Studio
03.2020 - 01.2023
Supervisor
Uniqlo
10.2013 - 02.2020
B.A. - Music Business
Los Angeles Film School
Diploma -
JFK Memorial High School
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