Summary
Overview
Work History
Education
Skills
Languages
Skills
Timeline
Generic

Romario Tripp

Montgomery ,AL

Summary

Accomplished Customer Account Associate at VXI Global with expertise in CRM software and attentive listening skills. Known for fostering customer loyalty through personalized solutions, leading to increased sales and adherence to regulations. Acknowledged for strong problem-solving abilities and a results-driven approach that positively impacts team dynamics.

Overview

7
7
years of professional experience

Work History

Customer Account Associate

VXI Global
10.2022 - Current
  • Streamlined account management processes for improved efficiency and productivity.
  • Complied with industry regulations while managing sensitive customer information, ensuring privacy and security at all times.
  • Actively listened to customers'' needs and provided insightful recommendations based on their individual requirements, ultimately driving sales growth.
  • Contributed to a positive work environment through active participation in team meetings and training sessions.
  • Worked with personnel to understand and resolve complicated problems and requests.
  • Maintained detailed records of customer interactions, facilitating effective follow-up communication when necessary.
  • Collaborated with cross-functional teams to address customer concerns and deliver tailored solutions.
  • Managed a high volume of inbound calls, maintaining composure under pressure and providing exceptional service.
  • Utilized CRM software tools efficiently for tracking customer information, enhancing overall organization.
  • Coordinated with billing department staff to resolve disputes effectively, resulting in decreased refund requests.

Claims Contract NON PHONE TEMP

Continuum
08.2021 - 06.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.

Customer Service Representative

Alorica
09.2018 - 05.2021
  • Assist customers with issues and concerns they are experiencing during the use of the product and/or service
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary
  • Upsell current customers on new or enhanced services
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Diploma - Gender Studies

Selma High School
Selma Al
05.2011

Skills

  • Patience and resilience
  • Goal-oriented mindset
  • Data entry proficiency
  • CRM software expertise
  • Collections
  • Payment plans
  • Delivery scheduling
  • Compliance
  • Teamwork
  • Customer service

Languages

English
Full Professional

Skills

  • Computer skills
  • Customer service excellence
  • Active listening
  • Effective communication
  • Customer relations
  • Call center experience
  • Microsoft office

Timeline

Customer Account Associate

VXI Global
10.2022 - Current

Claims Contract NON PHONE TEMP

Continuum
08.2021 - 06.2022

Customer Service Representative

Alorica
09.2018 - 05.2021

Diploma - Gender Studies

Selma High School

Similar Profiles

CREATE PROFILE