Romario Edwards
Boca Raton,FL
Summary
Customer Service Professional in the Hospitality Industry, solid team player, enthusiastic with a positive attitude. Seeking to utilize education and experience to enhance organizational effectiveness and client relations.
Overview
3
3
years of professional experience
Work History
Bellman
The Boca Raton Beach Club
Boca Raton, FL
2022.11 - Current
- Responsible for handling luggage and other items for guests as they check into or out of a hotel.
- Directing guests to their rooms and answering any questions they may have about the hotel’s facilities and services.
- Answering phones in order to direct calls to the correct department or employee.
Bellman
Ocean House Hotel
Westerly, RI
2024.06 - 2024.11
- Transported guests' luggage to their room or other designated areas within the hotel premises.
- Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
Bellman
The Cliff House
Cape Neddick, ME
2023.06 - 2023.11
- Greeted guests upon arrival and assisted with luggage.
- Provided directions and information about the hotel, local attractions, and available services.
- Assisted guests with check-in procedures and provided them with keys to their rooms.
Front Desk Agent/Reservations Agent
Newport Hotel Group
Hyannis, MA
2022.04 - 2022.11
- Greet, Communicate and Welcome Guest
- Answer all customer’s questions and address their complaints
- Book and Modify Reservations for 10 Different Hotels owned by Newport Hotel Group
- Answer all incoming calls, redirect them when needed.
Bartender
The Battle House Renaissance Mobile Hotel & Spa
Mobile, AL
2021.11 - 2022.04
- Mixing, Garnishing & Serving Alcoholic and Non-Alcoholic beverages according to company specifications for guest at the bar
- Keeping the bar stocked and clean while always providing friendly and attentive service
- Adhering to company standards for serving alcoholic beverages.
Bartender, Server, Banquet Attendant, Banquet Houseman, Barista
Renaissance Riverview Plaza
Mobile, AL
2021.11 - 2022.04
- All rounder in the Food And Beverage Department.
Education
Edith Dalton James High School
St Andrew, Jamaica01.2012
Skills
- Menu Memorization / Menu Creation
- Customer Service / Customer Relations
- Bar Management / Inventory Management
- Cash Register Operation / Upselling
- POS System / Cocktail Preparation
- Guest Services
- Minor Maintenance
Accomplishments
- Forbes Five-Star Certificate Of Achievement
Timeline
Bellman
Ocean House Hotel
2024.06 - 2024.11
Bellman
The Cliff House
2023.06 - 2023.11
Bellman
The Boca Raton Beach Club
2022.11 - Current
Front Desk Agent/Reservations Agent
Newport Hotel Group
2022.04 - 2022.11
Bartender
The Battle House Renaissance Mobile Hotel & Spa
2021.11 - 2022.04
Bartender, Server, Banquet Attendant, Banquet Houseman, Barista
Renaissance Riverview Plaza
2021.11 - 2022.04
Edith Dalton James High School