Summary
Overview
Work History
Education
Skills
Timeline
Generic

Romarion Boston

Jonesboro,AR

Summary

Results-oriented professional with a strong background in customer service and resolution-focused roles within the healthcare industry. Proven ability to handle high-volume patient accounts, resolve complex issues, and maintain a high level of accuracy. Skilled in collaborating with multidisciplinary teams to ensure optimal financial outcomes and patient satisfaction. Seeking to leverage expertise in patient accounts resolution to contribute to the efficiency and success of a healthcare organization.

Overview

5
5
years of professional experience

Work History

Senior Resolution Coordinator

Walmart
10.2023 - Current
  • Managed a high volume of customer inquiries, including accounts-related issues such as billing discrepancies, account adjustments, and payment processing.
  • Specialized in identifying and resolving complex issues related to refunds, fraudulent claims, and account reconciliations, resulting in a significant reduction in unresolved cases.
  • Collaborated closely with internal teams and 3rd party vendors to provide comprehensive assistance and ensure timely resolution of customer concerns.
  • Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
  • Implemented proactive measures to detect and prevent fraudulent activity, minimizing company liability and enhancing customer trust.
  • Handled a high volume of calls, chats, and emails while also maintaining detailed documentation for record-keeping purposes to assist customers efficiently.

Tier 2 Customer Service Representative

Eteams- For Accenture
08.2021 - 10.2023
  • Investigated and resolved complex healthcare accounts issues with a focus on precision and compliance.
  • Successfully met SLA targets while managing a high volume of calls
  • Proactively supported patients, guiding them through insurance coverage and billing processes to minimize financial hardships.
  • Meticulously maintained detailed documentation in compliance with healthcare regulations, ensuring data security and privacy.
  • Played a key role in new hire training, emphasizing customer service excellence.
  • Enhanced customer satisfaction through attentive listening and prompt issue resolution, followed by thorough post-resolution feedback to drive continuous improvement.
  • Managed a high volume calls pertaining to customer inquiries, including accounts-related issues such as billing discrepancies, account adjustments, and payment processing.

Production Specialist

Unilever
02.2019 - 07.2021
  • Coordinated production activities, including scheduling, inventory management, and quality control measures, to ensure timely and efficient production processes.
  • Conducted regular quality checks and audits to maintain product integrity and compliance with industry standards.
  • Collaborated with cross-functional teams to troubleshoot production issues and implement process improvements to enhance efficiency and product quality.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
  • Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
  • Streamlined documentation practices to facilitate easy tracking of work orders, change requests, and quality control records.

Education

High School Diploma -

Nettleton High School
Jonesboro, AR
05.2015

Skills

  • Accounts Resolution: Proficient in patient account management, billing reconciliation, and fraud detection to maintain financial accuracy
  • Customer Service Excellence: Skilled in empathetic support, de-escalation, and professional handling of patient inquiries
  • Data Analysis & Problem-Solving: Experienced in analyzing data to drive process improvements and implement effective solutions
  • Technical Proficiency: Proficient in Microsoft Office Suite, CRM software (Salesforce), EMR systems, and other relevant tools
  • Adaptability & Collaboration: Thrives in fast-paced healthcare environments, collaborating effectively with professionals and teams to achieve goals
  • Work Keys scores available for reference

Timeline

Senior Resolution Coordinator

Walmart
10.2023 - Current

Tier 2 Customer Service Representative

Eteams- For Accenture
08.2021 - 10.2023

Production Specialist

Unilever
02.2019 - 07.2021

High School Diploma -

Nettleton High School

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Romarion Boston