Romaro M. West
Waldorf,MD
Summary
Seasoned Motor Vehicle Operator with a robust background at Washington Headquarters Service, showcasing exceptional customer service and DOT adherence. Renowned for enhancing operational efficiency and safety, demonstrated through adept route coordination and preventive maintenance skills. Proven track record in fostering positive relationships and maintaining rigorous compliance, underpinned by a commitment to excellence in all driving endeavors. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Motor Vehicle Operator
Washington Headquarters Service
Arlington, VA
08.2023 - Current
- Responsible for answering phone calls prior to the second ring
- Responsible for prompt responses to all calls and requests for vehicle transportation from the Office of the Secretary of Defense (OSD), policy, Under Secretary of the Army, Navy, and Air Forces
- Responsible for updating the lead dispatcher on status or any changes or updates that may cause delays or problems
- Responsible for ensuring loaner vehicles are clean, fueled and there is no damage to the vehicle prior to leasing said vehicle
- Ensure all trip tickets are prepared with the correct information including the primary in the vehicle, the trip number, where the pickup location is, and where the drop off location is
- Responsible for inputting new trip requests that are sent in from authorized accounts
- Printing out MapQuest directions for drivers unfamiliar with destinations to ensure minimum disruption of service
- Responsible for utilizing the Ground Transportation Dispatch System (GTDS) for all missions
- Extremely cautious and detail-oriented Class B Commercial Driver’s License holder with over 16 years of successful experience in providing customer service satisfaction, safely driving trucks, verifying loads against shipment orders and obtaining delivery receipts
- Demonstrated ability to increase customer satisfaction and develop positive relationships
- Proven team player and excellent communicator; apt at maintaining logs; conducting preventive maintenance of the assigned vehicle; and working with diverse groups of individuals and school age children for local and long-distance tourism excursions
- Experience with a wide range of driving challenges, including adverse weather conditions, traffic congestion, and unexpected situations (emergency and/or otherwise)
- An unwavering commitment to customer service with the ability to resolve complex issues and win customer loyalty
- Ability to learn new duties quickly and without supervision
Motor Vehicle Operator
Bureau of Naval Personnel
Annapolis, MD
01.2021 - 09.2021
- Responsible for driving different sizes of passenger buses to transport passengers
- Responsible for ensuring all Navy and Marine midshipmen are transported to various destinations and arrive safely and in a timely manner
- Load and arrange cargo into vehicle using techniques and equipment for safe transit
- Interpret instructions or specifications related to bus operations, preventive maintenance, and passenger safety
- Follow safety practices and procedures in the operation of vehicles
Transportation Chauffer
MGM National Harbor
Oxon Hill, MD
10.2016 - 01.2021
- Provide excellent service to all guests in our Company and assist with all dispatched property transfers
- Proactively greet, interact and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
- Proactively seek to provide refined luxury service ensuring guest satisfaction
- Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
- Remain courteous and professional while handling demanding situations with guests, traffic and other vehicles on the road
- Maintain complete knowledge of and comply with all departmental policies, procedures and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Use equipment only as intended
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Always maintain positive guest relations
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction
- Be knowledgeable of the Company’s properties to answer guest inquiries
- Identify and report defects throughout the work environment; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
- Participate in the company’s sustainability initiative through energy conservation and the use of recycling programs and materials
- Ensure Company property and equipment is safely used and maintained
- Protect and utilize Company assets in a responsible and professional manner
- Drive in a safe and courteous manner
- Obey all traffic and driving regulations
- Follow designated procedures for vehicle breakdowns and accidents
- Assist passengers safely in and out of vehicle
- Maintain conversation with passengers according to their needs
- Ensure the safety of all passengers and their belongings
- Maintain contact with dispatch office
- Maintain clean interior and exterior of vehicle
- Maintain the highest level of strict confidentiality and professionalism
- Ensure security of vehicle keys
- Park vehicle in designated location when not in use
- Remain in assigned post position, maintaining correct stance
- Performs other job-related duties as requested
Motor Coach Operator
Adventures Tours
Clinton, MD
06.2013 - 10.2016
- Ensure that registered routes and timetables are observed as required by Company and State regulations
- Maintain clear and accurate driving reports and daily logs for trips traveled, both locally and out of state
- Conduct routine pre- and post-trip inspections to ensure safe vehicle operations per Department of Transportation (DOT) regulations
- Respond to customer inquiries regarding travel itineraries and arrival and departure times and any other itinerary-related information
- Maintain upkeep of motor coaches while in my possession for both local and long-distance traveling
- Provide management and oversight of business projects, excellent organizational skills
- Compliance with client route locations and timetables management
- Valid DOT card holder
- Experience and knowledge of motor vehicle laws and regulations, including those applicable to the Americans with Disabilities Act and the public transit bus system, as well as the employee labor agreements, Personnel Regulations, and standard operating procedures within organization
- Thorough familiarity with bus disability equipment for wheelchair accommodation
- Excellent interpersonal and communication skills
- Ability to memorize complicated travel routes and adjust to short-term route changes
- Routinely commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
- Data entry with proficiency in Microsoft Word and Excel
- Exceptional ability in grammar and spelling
- Organize and maintain a centralized filing system for driver personnel
- Answer central phone lines to assist dispatchers with driver assignments and customer service inquiries
- Create maintenance schedules for motor coaches and transportation of vehicles for service calls
- Refueled bus at beginning of and during route as needed
- Flexible scheduling availability, including evenings and weekends
- Routinely complimented on my professionalism, cheerfulness, demeanor, and appearance
Delivery Driver
McKesson Corporation
Richmond, VA
06.2013 - 08.2014
- Possess Commercial Driver’s License (CDL) with Class B endorsement with vast knowledge of commercial driving regulations and area roads and highways; valid Department of Transportation (DOT) card holder
- Coordinate with managers regarding delivery routes and pick up locations
- Conduct pre- and post-trip inspections of truck supplies and equipment, including tires, lights, brakes, gas, oil, and water; and arrange to get vehicles serviced regularly
- Make timely deliveries in a safe manner
- Maintain truck logs according to Federal and state regulations
- Prepare receipts for the transportation of materials to and from specific destinations
- Maintain telephone or radio contact with supervisor to receive revised delivery instructions
- Load and unload truck with the ability to lift up to 75 pounds unassisted
- Verify delivery of all items against given orders checklist
- Experience with a wide range of driving challenges, including adverse weather conditions, traffic congestion, and unexpected situations (emergency and/or otherwise)
- Exceptional customer service skills: ability to handle difficult customers and diverse situations
Motor Coach Operator
DC Trails
Lorton, VA
09.2012 - 06.2013
- Ensured that registered routes and timetables are observed as required by Company and State regulations
- Provided tour guide services whenever needed for local attractions
- Maintained clear and accurate driving reports for trips traveled, locally and out of state
- Conducted routine pre- and post-trip inspections to ensure safe vehicle operation per Department of Transportation (DOT) regulations
- Responded to customer inquiries regarding travel itineraries and arrival and departure times and any other itinerary-related information
- Completed daily logs annotating trip schedules
- Maintenance and upkeep of motor coach while in my possession for both local and long-distance traveling
- Provided management and oversight of business projects, excellent organizational skills
- Compliance with client route locations and timetable management
- Valid DOT card holder
- Experience and knowledge of motor vehicle laws and regulations, including those applicable to the Americans with Disabilities Act and the public transit bus system, as well as the employee labor agreements, Personnel Regulations, and standard operating procedures within organization
- Thorough familiarity with bus disability equipment for wheelchair accommodation
- Data entry with proficiency in Microsoft Word and Excel
- Exceptional ability in grammar and spelling
- Flexible scheduling availability, including evenings and weekends
- Delivered outstanding service, managed upset customers, conflicts and challenging situations
- Routinely complimented on my professionalism, cheerfulness, demeanor, and appearance
Education
Diploma -
Eastern High School
Washington, DC02.2025
CDL Training/Licensed -
02.2025
Skills
- Customer Service
- DOT Adherence
- Loading/ Unloading
- Route Coordination
- GPS Navigation
- Record Keeping
- Preventive Maintenance
- Order Processing
- Pre/Post Trip Inspections
- Air brake endorsement
- Shuttle service operation
- Vehicle inspection
- GPS navigation proficiency
- Safe driving practices
- Vehicle maintenance
- Logistics support
- Commercial driver's license
- Public transportation
- Defensive driving techniques
- Logbook record-keeping
- Time management expertise
- Traffic law compliance
- Maintaining readiness
- Adaptive driving methods
- Chauffeur services experience
- Emergency response readiness
Certification
- DOT Certification Card, Valid, Present
- CDL Class B (passenger endorsement), Valid, Present
References
- Melonie Johnson, President and COO, Borgata Hotel, Casino, 622-543-6235
- Eleanor Briscoe, Budget Analyst, Department of Education, 202-401-1201
- Alfred Joyner, Motor Pool Supervisor, Washington Headquarters Services, 703-695-0041
Timeline
Motor Vehicle Operator
Washington Headquarters Service
08.2023 - Current
Motor Vehicle Operator
Bureau of Naval Personnel
01.2021 - 09.2021
Transportation Chauffer
MGM National Harbor
10.2016 - 01.2021
Motor Coach Operator
Adventures Tours
06.2013 - 10.2016
Delivery Driver
McKesson Corporation
06.2013 - 08.2014
Motor Coach Operator
DC Trails
09.2012 - 06.2013
Diploma -
Eastern High School