Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Romary Bryant

San Antonio,TX

Summary

Professional food service worker with hands-on experience in deli operations, including food preparation, customer service, and inventory management. Known for strong focus on teamwork and achieving results, reliable with flexibility to adapt to changing needs. Skilled in slicing meats and cheeses, maintaining cleanliness, and providing exceptional customer interactions. Positive attitude and ability to thrive in fast-paced environments ensure effective collaboration and satisfaction.

Insurance professional known for delivering high-quality customer service and maintaining high standards. Possesses valuable experience in addressing client issues and providing reliable support. Consistently collaborates with team members to achieve positive outcomes and adapts to changing demands. Skilled in policy analysis, claims management, and fostering client relationships.

Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.

Experienced Customer Service Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 16 years of experience and willingness to take on any challenge.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

20
20
years of professional experience

Work History

Deli Clerk

Tom Thumb Grocery
01.2025 - 05.2025
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Account Service Manager

Mark Hileman State Farm Insurance Agency
09.2021 - 01.2022
  • Answer telephone, email, text inquiries
  • Performed necessary policy rewrites according to State Farm guidelines
  • Called policyholders for any Underwriting issues that arose
  • Processed changes to policy coverage’s or details as requested by policyholders
  • Office Billing Specialist
  • Set Agent Appointments as needed for Life/Banking/Financial Reviews
  • Remote

Account Service Manager

Ryan Meier State Farm Insurance Agency
09.2015 - 08.2021
  • Answer telephone, email, text inquiries
  • Bound Multi-Line Business: Auto, Home/Renters, and Life Insurances
  • Performed necessary policy rewrites according to State Farm guidelines
  • Called Regional Office Service and Underwriting for policy issues
  • Prepared end of day ACH Bank Deposits and visited bank to finalize deposits
  • Processed changes to policy coverage’s or details as requested by policyholders
  • Office Billing Specialist
  • Set Agent Appointments as needed for Life/Banking/Financial Reviews
  • Employed Remotely since April 2016

Temporary Emergency Service Assistant

State Farm Insurance, ESP Operations
03.2014 - 08.2015
  • Answered Telephone inquiries
  • Bound Multi-Line Business: Auto, Home/Renters, and Life Insurances
  • Performed necessary policy rewrites according to State Farm guidelines
  • Called policyholders for any Underwriting issues that arose
  • Called Regional Office Service and Underwriting for policy issues

Multi-Line Producer

Ryan Marquardt State Farm Insurance Agency
10.2013 - 02.2014
  • Answered Telephone inquiries
  • Delivered Messages
  • Bound Multi Lines Business: Auto, Home/Renters, & Life Insurances
  • Experience in selling State Farm Bank products
  • Outbound Calls to Existing Clients and Prospects
  • Event Marketing

Customer Service Specialist/Executive Assistant

Arnold A. Cavazos Insurance Agency
09.2005 - 06.2013
  • Answered Telephone inquiries
  • Delivered Messages
  • Filed Documents
  • Prepared Receipts and Deposits
  • Filed Claims
  • Daily visual and verbal interaction with customers
  • Educated clients with detailed knowledge of coverage’s and their options
  • Assisted Producer in completing Accord forms
  • Assisted Producer in submitting Auto/Home/Life Insurances

Education

High School -

Comfort High School
Comfort, TX
05.2005

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Northwest Vista Community College
01.2006

Skills

  • Microsoft: Word, Excel, Power Point, Outlook
  • Type 60wpm
  • Familiar with Office Equipment: PC Computers, fax, printers, scanners, electronic postage machines, etc
  • Comfortable navigating and using online resources
  • 16 years Customer Service Experience
  • Cleanliness and sanitation
  • Billing Specialist, handle complex billing issues, customer payments, and company inquires
  • General Lines Agent: Property and Casualty, Life, Accident, Health, and HMO
  • License No: 1864052 (expired 2023)
  • Familiar with wide variety of insurance companies and finance companies including Farmers Dashboard, State Farm ABS/NECHO/ECRM, ABS/IBEX Financial Services, among many others
  • Bilingual: Spanish
  • Honesty and integrity
  • Strong work ethic
  • Safe food handling practices
  • Cleaning and sanitizing
  • Food preparation
  • Meat slicing expertise
  • Safe food handling
  • Platter and tray preparation
  • Product rotation
  • Upselling
  • Product sampling
  • Stocking of food cases
  • Deli equipment operation
  • Teamwork and collaboration
  • Slicer operation
  • Phone orders
  • Cleaning and sanitation
  • Cleaning and organization
  • Sandwich preparation

Languages

Spanish
Limited Working

Timeline

Deli Clerk

Tom Thumb Grocery
01.2025 - 05.2025

Account Service Manager

Mark Hileman State Farm Insurance Agency
09.2021 - 01.2022

Account Service Manager

Ryan Meier State Farm Insurance Agency
09.2015 - 08.2021

Temporary Emergency Service Assistant

State Farm Insurance, ESP Operations
03.2014 - 08.2015

Multi-Line Producer

Ryan Marquardt State Farm Insurance Agency
10.2013 - 02.2014

Customer Service Specialist/Executive Assistant

Arnold A. Cavazos Insurance Agency
09.2005 - 06.2013

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Northwest Vista Community College

High School -

Comfort High School
Romary Bryant