Summary
Overview
Work History
Education
Skills
Timeline
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Rome-Meisha Carter

Summary

Experienced office professional seeking to obtain a position where I can provide patient customer service. Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Technical Support Representative

Concentrix
10.2023 - Current
  • Provided exceptional customer service by addressing employee inquiries regarding pay discrepancies and deductions.
  • Managed year-end procedures such as W-2 distribution and tax reporting, ensuring accuracy of documents for all employees.
  • Managed high levels of call flow and responded to technical support needs.

Mom

Stay At Home Mom
04.2023 - 09.2023
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Helped children complete homework assignments and school projects.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Engaged in after-school activities, sports practice and homework.

CCR1

CVScaremark
09.2022 - 04.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assist members with their pharmacy needs such as filling prescriptions, calling pharmacies, mail orders,
    and test claims.

Technical Support Rep.

Asurion
04.2020 - 09.2021
  • Provide customer and technical support on the phone or via messages through our website, chat, and/or e-mail
  • Identify the technical problem and arrange solutions
  • Explain device capabilities and other product offerings, and engage with the customer to understand their technology and sell protection and tech support solutions
  • Provide customer and technical support on the phone or via messages through our website,
    chat, and/or e-mail.
  • Identify the technical problem and arrange solutions
  • Explain device capabilities and other product offerings, and engage with the customer to
    understand their technology and sell protection and tech support solutions.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Inventory Specialist

WIS International
10.2019 - 04.2020
  • Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store
  • Researched inventory discrepancies and reconciling them, working with affected departments during these investigations
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Completed physical inventory counts each month.

Verification Specialist

HireRight
02.2018 - 06.2018
  • Processed background reports according to current reporting guidelines and standards
  • Ensured accurate and prompt turnaround on all reports
  • Enter achieved information and input thorough and accurate notes
  • Maintain accurate and up to date records of actions taken
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.

Warehouse Worker

First Team Staffing
04.2016 - 09.2017
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Office Assistant

Professional Counseling
05.2013 - 09.2015
  • Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
  • Scheduled appointment, check-in/out patients
  • Collected co-pays or outstanding balances due from patients at time of registration
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Education

No Degree - Phlebotomy

Remington College - Nashville
Nashville, TN
11.2023

Diploma - Medical Office Administration

Remington College
Nashville, TN
05.2021

Skills

  • Medical Office
  • Medical Billing
  • Patient Services
  • Technical Support
  • MS Office
  • Data Entry
  • Cash Handling
  • Team Leadership
  • Customer Service
  • Customer Service Expert
  • Problem Solving
  • Active Listening
  • Remote Support

Timeline

Technical Support Representative

Concentrix
10.2023 - Current

Mom

Stay At Home Mom
04.2023 - 09.2023

CCR1

CVScaremark
09.2022 - 04.2023

Technical Support Rep.

Asurion
04.2020 - 09.2021

Inventory Specialist

WIS International
10.2019 - 04.2020

Verification Specialist

HireRight
02.2018 - 06.2018

Warehouse Worker

First Team Staffing
04.2016 - 09.2017

Office Assistant

Professional Counseling
05.2013 - 09.2015

No Degree - Phlebotomy

Remington College - Nashville

Diploma - Medical Office Administration

Remington College

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Rome-Meisha Carter