Hi, I’m
John Jerome T. Balmes
McIndoe Falls,VT
Summary
To Work with an organization that will provide great chances of applying my best management skills and culinary practices through challenging assignments and will help in advancing my career to higher level. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
Work History
Central Cafe
Head Chef
06.2020 - 05.2023
Job overview
- Created recipes and prepared advanced dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
- Hired, managed, and trained kitchen staff.
- Arranged for kitchen equipment maintenance and repair when needed.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained well-organized mise en place to keep work consistent.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Interacted with guests to obtain feedback on product quality and service levels.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Cooked memorable dishes that brought new customers into establishment.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Obtained fresh, local ingredients to lower grocery costs.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Central Cafe
Owner/Operations Manager
10.2019 - 05.2023
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Kingdom Table
Sous Chef
05.2019 - 09.2019
Job overview
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Collaborated with staff members to create meals for large banquets.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Assisted with menu development and planning.
Omni Mount Washington Resort
Line Cook
05.2018 - 04.2019
Job overview
- Prepare basic component of each dishes on our menu using or proven recipes
- Memorize and utilize our serving portions sizes and all basic meal prep procedures used in the kitchen
- Prepare stock and sauces
- Ensured quality of raw and cooked food items on a regular basis
- Maintained clean and sanitary kitchen area and equipment
- Professional Experience
- Prepared breakfast and dinner services with an average of 100 tables per day
- Prepares and sell special entrée for main dining room for dinner
- Collaborated with the supervisor in making new menus
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Sykes Inc.
Customer Service Manager
06.2017 - 01.2018
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
Shangri-la Hotel, Kerry Sports Manila
Receptionist
07.2017 - 09.2017
Job overview
- Welcome members and non-members upon entrance of the Fitness Gym
- Provide towels and locker keys to guests
- Assist Guest with their workout routines
- Inform guests about the Class schedules for the day
- Refill gym and pool towels to every stations and locker rooms
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained visitor log for entering and leaving facility for security purposes.
Pilstik Panciteria
Line Cook
04.2016 - 05.2017
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
APEC Summit
Volunteer
11.2015 - 11.2015
Job overview
- Assist foreign and local Media Delegates that will cover the conferences and seminars that the APEC leaders are attending
- Provide Schedules to the Delegates about the APEC Summit
- Provide access to Delegates for the Shuttle bus and Hotels
- Assist and usher media delegates to the Conferences and seminars
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Hotel H2O
Practicum Trainee
08.2015 - 10.2015
Job overview
- Welcoming customers upon entrance and confirm reservations
- Acting as the point of reference for guests who need assistance or information
- Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Worked in team environment to maintain high levels of productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
Café Alfredo, Far Eastern University, Barista
Practicum Trainee
09.2014 - 03.2015
Job overview
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Clean service or seating areas
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive, or stock supplies or retail products
- Receive and process customer payments
- Stock customer service stations with paper products or beverage preparation items.
- Completed projects and submitted research proposals to propel personal learning ambitions
Education
Far Eastern UniversityManila
Bachelor of Science from Hospitality and Restaurant Management
05.2016
Skills
- Computer skills :
- MS Word, MS Power Point, MS Excel
- Artistic Skill : Basic Flair techniques, Singing
- Food Science
- Customer Retention
- Staff Meetings
- Menu Planning
- Station Preparation
- Cleaning and Sanitation
- Create Recipes
- Food Preparation Techniques
- Inventory Rotation
- Knowledge of Kitchen Tools
- Performance Assessment
- Resource Management
- Contamination Prevention
- Hospitality Management
- Purchasing Management
- Entrepreneurial Leadership
Additional Information
- AWARDS AND CERTIFICATES RECEIVED , Outstanding Barista Volunteer ( Barista ) – March 21, 2015 Jolly Cook–Off Competition (Participant) – February 15, 2014 Banchetto Festival (exhibitor) – February 22, 2015 ServSafe Training Certification November 14, 2018
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Chef
Central Cafe
06.2020 - 05.2023
Owner/Operations Manager
Central Cafe
10.2019 - 05.2023
Sous Chef
Kingdom Table
05.2019 - 09.2019
Line Cook
Omni Mount Washington Resort
05.2018 - 04.2019
Receptionist
Shangri-la Hotel, Kerry Sports Manila
07.2017 - 09.2017
Customer Service Manager
Sykes Inc.
06.2017 - 01.2018
Line Cook
Pilstik Panciteria
04.2016 - 05.2017
Volunteer
APEC Summit
11.2015 - 11.2015
Practicum Trainee
Hotel H2O
08.2015 - 10.2015
Practicum Trainee
Café Alfredo, Far Eastern University, Barista
09.2014 - 03.2015
Far Eastern University
Bachelor of Science from Hospitality and Restaurant Management
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