Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romekia Brown

North Versailles,PA

Summary

Dynamic leader with a proven track record at Creative Dialogue, enhancing team performance through targeted training initiatives and effective coaching. Expert in employee engagement and problem-solving, I've successfully mentored 5 Team Leads, significantly boosting productivity. My approach combines strategic negotiation skills with a commitment to fostering a culture of continuous improvement and collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead Trainer / Team Lead

Creative Dialogue
09.2023 - Current
  • Collaborated with management to identify skill gaps and create targeted training initiatives.
  • Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
  • Monitored team performance metrics and adjusted training plans accordingly to maximize results.
  • Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
  • Encouraged proactive attitude towards self-development among trainees through introducing self-assessment techniques.
  • Ensured clear understanding of organizational objectives and expectations from trainees through conducting orientation programs.
  • Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
  • Evaluated individual employee progress and provided constructive feedback for improvement.
  • Led cross-functional workshops to enhance collaboration, communication, and overall team effectiveness.
  • Conducted regular group trainings as well as one-on-one sessions tailored to individual needs and goals.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Set positive example for team members by providing high-quality, efficient service.
  • Maintained current knowledge of all team position requirements.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Established and maintained quality control standards.
  • Trained and mentored 5 new Team Leads to fulfill various roles.

Owner

I Choose Me LLC
10.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Instructed clients on mastering fundamental everyday tasks.
  • Speaking engagement women empowerment conferences
  • Fashion shows

DSP

The Servant Group- Dream Care LLC
03.2023 - 07.2023
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Scheduled daily and weekly care hours for client caseload.

Education

Associate Of Applied Science - Child Development

Hinds Community College
Raymond, MS
05.2008

Skills

  • Coaching and mentoring
  • Negotiation
  • Collaboration
  • Problem-solving
  • Customer service
  • Employee engagement
  • Time management
  • Team leadership

  • Multitasking and organization
  • Cleaning and sanitation
  • Team collaboration
  • Verbal and written communication
  • Food safety
  • Decision-making
  • Team building
  • Lesson planning
  • Employee motivation
  • Employee onboarding
  • Role modeling

Certification

  • First Aid Certification
  • CPR/AED Certification
  • Medication Certification
  • ODP Training
  • UKERU TRAINING

Timeline

Team Lead Trainer / Team Lead

Creative Dialogue
09.2023 - Current

DSP

The Servant Group- Dream Care LLC
03.2023 - 07.2023

Owner

I Choose Me LLC
10.2018 - Current

Associate Of Applied Science - Child Development

Hinds Community College

Similar Profiles

CREATE PROFILE
Romekia Brown