Romekia Jackson

Focus Director of Operations with 20 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Seasoned Customer Contact Representative with background in diverse customer service environments. Possess strong communication skills, adept at resolving complex customer inquiries and handling high volume calls. Known for maintaining positive relationships with customers while enhancing client satisfaction levels. Previous work has led to significant improvements in customer retention and overall company reputation.