ROMEL ABRINA
SAN JOSE,CA
Summary
Experienced Multi-Unit Leader with a demonstrated history of working in the food and beverage industry. Skilled in Organizational Leadership, Talent Development, Profit & Loss management, business analysis, and High Volume Staffing. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
District Manager
Boba Guys
09.2021 - Current
- Lead 12 locations to enforce high-quality standards of operation.
- Successfully executed 4 new store openings
- Manage with integrity, honesty and knowledge that promote the culture, values and mission of Boba Guys
- Provide coaching and direction to store teams to take action and to achieve operational goals
- Locate, develop and promote talented employees to cultivate a collaborative and hardworking leadership team that leads with Boba Guys Core Values
- Establish team priorities, maintain schedules and monitored performance
- Build positive and productive relationships with store and field leadership.
- Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
- Effectively supervised staff of 80 team members by implementing company policies, protocols, work rules and disciplinary action.
- Actively managed team members by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve performance.
Area Manager
Pressed Juicery
07.2019 - 09.2021
- Drove company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and impeccable customer experience
- Effectively managed all controllable, including recruitment, on boarding and training, labor, inventory, and cost controls
- Fostered a customer-focused environment centered on product knowledge that resulted in increased sales, high levels of customer conversion, and retention of existing customers
- Addressed areas of opportunity proactively and without hesitation
- Implemented new programs and processes by developing action plans, directly motivating and instructing store teams to implement them flawlessly.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
Mutli-Unit Boutique Manager
Nespresso USA
02.2017 - 07.2019
- Ensure retail operations, procedures and best practices are being implemented according to Nestle guidelines
- Drive team sales and service performance through coaching and training
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Oversaw merchandising strategies to effectively showcase Nespresso products with eye-catching displays.
- Demonstrate and encourage up-selling for all product categories
- Traveled to various Nespresso boutiques across the U.S train new store teams
Store Manager
Peet's Coffee & Tea
02.2009 - 01.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
Associate of Arts - Business Administration And Management
De Anza College
Cupertino, CAServSafe Manager Certification -
ServSafe
Skills
- Administration and Reporting
- Conflict Management
- Recruiting and Hiring
- Operations Improvement
- Excellent customer relationship management skills
- Proven district management working experience
- Entrepreneurial mindset and clear thinking
- Strong leadership and decision making skills
- Ability to sell, manage and drive growth
- P&L Responsibility
Timeline
District Manager
Boba Guys
09.2021 - Current
Area Manager
Pressed Juicery
07.2019 - 09.2021
Mutli-Unit Boutique Manager
Nespresso USA
02.2017 - 07.2019
Store Manager
Peet's Coffee & Tea
02.2009 - 01.2017
Associate of Arts - Business Administration And Management
De Anza College
ServSafe Manager Certification -
ServSafe
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