Romel Colon
Bronx,NY
Summary
10+ years of relevant leadership experience and genuine passion for customer service and developing relationships. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Structural Steel Welder
Fidelity Manufacturing
Ocala, FL
10.2023 - 06.2024
- Ensured durable welds by thoroughly inspecting completed work for defects or inconsistencies, correcting any issues as necessary.
- Assisted with training new welders, sharing expertise in various techniques and best practices for efficient work processes.
- Facilitated successful project outcomes by participating in pre-construction planning meetings and providing expert advice on welding-related matters.
- Streamlined production timelines through efficient coordination with other trades professionals involved in construction projects.
Retail Associate Manager
T-Mobile
Ocala, FL
05.2014 - 09.2023
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Lumber Associate
The Home Depot Inc
The Bronx, NY
05.2012 - 04.2014
- Assisted customers with loading lumber and other various building materials.
- Restocked lumber and building materials to maintain adequate supply for customers.
- Built loads and loaded trucks for outbound delivery.
- Worked evenings, weekends and holidays to meet needs of business.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Loaded lumber and building materials into storage facilities.
Education
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
No Degree - Business Administration
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Styling Experience
- Inspirational Leadership
- Employee Performance Evaluations
- Customer Needs Assessments
- Process Improvement Initiatives
- Disciplinary Procedures
- Product Selection
- Constructive Feedback
- Staff Education
- Compliance Requirements
- Shipment Processing
- Inventory Control Processes
- Corrective Actions
- Register Preparation
- Community Organization
- Cash Register Operations
- Customer Interaction
- Customer Loyalty
- Sales Coaching
- Efficient Service
- Customer Inquiries
- Maintaining Clean Work Areas
- POS Inventory System Operation
- Continuous Development
Languages
Spanish
Native or Bilingual
Timeline
Structural Steel Welder
Fidelity Manufacturing
10.2023 - 06.2024
Retail Associate Manager
T-Mobile
05.2014 - 09.2023
Lumber Associate
The Home Depot Inc
05.2012 - 04.2014
High School Diploma -
Gregorio Luperon High School Sch For Science And Mathematics
No Degree - Business Administration
Bronx Community College of The City University of New York