Romel Jean Baptiste
Toronto,Ontario
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Coca-Cola as a Marchandiseur. Proven ability to enhance team collaboration and customer service, driving operational efficiency. Adept at adapting to fast-paced environments while maintaining high standards of communication and teamwork.
Overview
2022
2022
years of professional experience
Work History
Marchandiseur
Coca-Cola
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Medical Interpreter
Juarez Custom Homes
- Facilitated communication between clients and healthcare providers in diverse medical settings.
- Translated medical documents, ensuring accuracy and confidentiality of patient information.
- Assisted patients in understanding treatment plans through clear explanations and cultural sensitivity.
- Developed glossaries of medical terminology to enhance interpretation efficiency and accuracy.
- Collaborated with healthcare teams to improve patient experience and care delivery processes.
- Streamlined appointment scheduling by coordinating with multilingual staff for effective client outreach.
- Provided training to new interpreters on best practices in medical interpretation and cultural nuances.
- Advocated for patient rights by ensuring informed consent and understanding of medical procedures.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Verified understood medical information for patients by simplifying any jargon.
Chef De Cuisine
Le Goût Des Iles
Montreal, Qc
04.2020 - 01.2022
- Designed and executed seasonal menus highlighting local ingredients and culinary traditions.
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Trained junior chefs on advanced cooking techniques and presentation skills.
- Collaborated with suppliers to source high-quality ingredients for menu development.
- Streamlined kitchen operations, enhancing efficiency during peak service hours.
- Implemented cost-control measures, reducing waste while maintaining quality standards.
- Led team meetings to foster communication and address workflow challenges promptly.
- Developed training programs to improve staff culinary skills and knowledge retention.
- Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
Customer Service Representative
Rogers Communications
Montreal, Qc
07.2016 - 02.2019
- Assisted customers with inquiries, resolving issues efficiently and enhancing satisfaction levels.
- Processed orders, returns, and exchanges using internal systems to maintain accurate records.
- Collaborated with team members to streamline communication and improve service delivery.
- Provided support during peak hours, adapting quickly to high-volume environments to meet customer needs.
- Educated customers on product features and services, driving informed purchasing decisions.
- Identified common issues and suggested process improvements to enhance operational efficiency.
- Trained new staff on customer service protocols, fostering a culture of excellence within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Universidad Del Caribe
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Full Professional
Créole
Native or Bilingual
Timeline
Chef De Cuisine
Le Goût Des Iles
04.2020 - 01.2022
Customer Service Representative
Rogers Communications
07.2016 - 02.2019
Marchandiseur
Coca-Cola
Medical Interpreter
Juarez Custom Homes
High School Diploma -
Universidad Del Caribe