Romel Kirton
Columbia,SC
Summary
Organized and motivated professional focused on delivering quality work and exceptional customer service. Well-versed in installation, repair and maintenance of both residential and units. Willing to work extra shifts and ready to take on new challenges with terrific company.
Responsible professional offering excellent customer service, problem-solving and mechanical abilities developed over multi-year career. Capable decision-maker with self-motivated approach to addressing any installation or repair needs.
Overview
10
10
years of professional experience
Work History
HVAC Technician
SMG
Columbia, SC
09.2023 - Current
- Recovered refrigerant from old HVAC units prior to disposal according to local environmental regulations.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Adjusted controls to obtain desired temperature settings within the home or office environment.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Followed safety procedures when working on high voltage wiring or gas lines.
- Attended seminars and workshops related to advances in HVAC technology for professional development purposes.
- Documented all repair work performed on HVAC units according to company standards.
- Performed routine checks on various components of the system such as contactors, relays and solenoids.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Maintained records of all repairs and maintenance activities for future reference purposes.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Checked pressure readings on gauges connected to the system in order to diagnose any malfunctions.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
- Assembled sheet metal pieces into ductwork sections using rivets or screws as needed.
- Installed, maintained and repaired commercial refrigeration systems.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
- Performed ductwork repairs and modifications to improve system airflow and indoor air quality.
Supervisor of Operations
Trane Technologies
Columbia, SC
11.2018 - 08.2023
- Managed budgets associated with projects or initiatives within the department.
- Implemented cost saving initiatives that reduced overhead expenses by 15%.
- Ensured compliance with all applicable laws, regulations and standards.
- Evaluated existing processes regularly for potential optimization opportunities.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Developed and implemented policies and procedures for efficient workflow.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Partnered with vendors to negotiate contracts for services related to operations.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Maintained accurate records for tracking progress and performance of team members.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Provided training and guidance to team members on operational procedures and best practices.
- Implemented new technologies or software systems to automate manual tasks or streamline operations.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
- Addressed customer concerns with suitable solutions.
- Presented performance and productivity reports to supervisors.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Measured and reviewed performance via KPIs and metrics.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Computed balances, totals or commissions to support accounting team.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Analyzed financial activities of department to share budgetary input with managers.
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Researched and prepared reports required by management or governmental agencies.
- Guided employees in handling difficult or complex problems.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Assistant
S&S aviation
Winnsboro, SC
01.2015 - 03.2016
- Entered data into databases accurately and efficiently.
- Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Greeted visitors, clients and guests in a professional manner.
- Archived confidential material using established procedures.
- Developed positive relationships with internal customers through effective communication techniques.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Organized and maintained filing systems for documents and records.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Gathered and sorted data for reports and files.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained front desk to provide positive first impression.
- Performed accounting or financial analysis.
- Stocked inventory and ordered office and kitchen supplies.
- Monitored office services mailbox for business support needs and requests.
- Reviewed and approved vendor invoices.
- Greeted guests and vendors to assist in navigating space.
- Reserved and managed meeting room availability.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
High School Diploma -
Fairfield Central High School
Winnsboro, SC05-2017
Fortis College
Columbia Some College (No Degree) - Human Resources Management
Strayer University
Washington, DCSkills
- Ventilation and air conditioning
- Technical Troubleshooting
- Energy optimization
- Variable Speed Drives
- Warranty Service
- Diagnostic Techniques
- Quality-focused
- Welding Techniques
- Adaptable
- Electrical Wiring
- System Troubleshooting
- Excellent problem solver
- Load Calculations
- Ventilation Systems
- Analytical thinker
- Construction site safety training
- Operation and maintenance expert
- HVAC and Refrigeration Systems
- Leak Checks
- Dedicated Team Player
- Plumbing Repairs
- Blueprint Interpretation
- Charging principles
- Hazardous materials training
- In-depth knowledge of refrigeration systems
- Microsoft Office proficient
- Installation expert
- Troubleshooting expertise
- Industrial Refrigeration Systems
- Equipment Installation
- Customer-focused
Timeline
HVAC Technician
SMG
09.2023 - Current
Supervisor of Operations
Trane Technologies
11.2018 - 08.2023
Assistant
S&S aviation
01.2015 - 03.2016
High School Diploma -
Fairfield Central High School
Fortis College
Some College (No Degree) - Human Resources Management
Strayer University