Romel Luchavez

• Administer core systems including Active Directory (AD), DNS, Exchange, Dell Storage, Veeam Backup & Replication, Cisco FirePower, and Kemp Load Balancer.
• Manage Aruba Controllers, ClearPass, Cisco Switches & Routers, and other network and security devices, ensuring reliable and secure network operations.
• Lead and execute critical infrastructure projects, including server upgrades, network migrations, and collaboration with application vendors and analysts to enhance hospital network performance.
• Performed network switch refreshes, executed vCenter and ESXi host upgrades, managed DHCP server operations, and deployed Aruba Access Points to improve connectivity and system resilience.
• Provide daily support for assigned tickets, working closely with the desktop team to resolve issues promptly and minimize downtime for end users.
• Proactively monitor infrastructure devices, performing regular checks to ensure smooth network operations and address potential issues before they escalate.
• Conduct in-depth troubleshooting and provide support for complex network environments, ensuring minimal downtime and optimal performance.
• Utilized PRTG Network Monitoring and implemented NCM for automation of device configurations and backups, driving efficiency in network management.

Key Technologies: AD, DNS, Exchange, Dell Storage, Veeam, Cisco FirePower, Kemp Load Balancer, Aruba Controllers, ClearPass, PRTG, NCM, vCenter, ESXi, Aruba Access Points.

• Designed, monitored, and troubleshooted high-priority incidents (P1) and implemented network-related changes for customers' LAN, WAN, and VPN networks across South East Asia.
• Developed and implemented automation solutions to streamline operations with existing and new network technologies, including switches, routers, load balancers, and firewalls.
• Led and participated in 'crisis' conference calls with Third Party Vendors (TPVs), partners, suppliers, customers, and Amdocs staff to resolve critical issues, implementing workarounds and break-fix solutions to minimize customer downtime.
• Utilized network performance tools and test equipment to identify and correct impairments in customer networks, ensuring optimal performance and reliability.
• Supervised and monitored activities of structured cabling contractors and other vendors across multiple sites to ensure proper implementation and adherence to standards.
• Created and maintained comprehensive documentation, including network diagrams and topology changes, using Microsoft Visio.

Key technologies: F5-BIG-IP LTM, Nexus 7K's, 5K's, 2K's, Cisco ASA Firewalls, Cisco ISE, Cisco Routers, Solarwinds NPM & NTA

• Designed, implemented, and maintained LAN/WLAN/WAN network infrastructures for both hospital and corporate environments.
• Gathered and analyzed customer requirements, provided technical proposals, developed high-level designs, and created project specifications.
• Performed network and security evaluations, troubleshooting various network problems, and implementing software and hardware upgrades to optimize performance.
• Configured and deployed LAN/WAN, Wireless, Network Security, and IP Telephony solutions, ensuring seamless communication and security across the organization.
• Managed network security for both the hospital and corporate offices, ensuring compliance with industry standards and protecting critical systems.
• Administered and maintained network switches, routers, firewalls, VPN, wireless technologies, and other security appliances to support daily operations.
• Monitored network traffic, bandwidth utilization, and overall performance using SolarWinds Network Monitoring Tools, identifying and resolving potential issues proactively.
• Supervised and monitored contractor activities during project implementation, ensuring technical solutions were completed in a timely and effective manner.
• Documented all network diagrams and network topology changes using Microsoft Visio to maintain accurate and up-to-date system records.

Key Technologies: LAN, WLAN, WAN, Cisco Switches, Cisco Routers, Firewalls, VPN, Wireless Technologies, IP Telephony, Network Security, SolarWinds, Microsoft Visio.

• Provided Technical Support for the Information Technology
• Install and troubleshoot Windows operating systems, and application software
• Perform the repair and maintenance of Hardware and printers
• Perform LAN Cabling, monitor all network connections, and ensure good and quality hardware performance