Romel Montero
Los Angeles,CA
Summary
Dynamic customer service professional with extensive experience at CSC Security, adept at conflict resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic complaint handling and personalized solutions. Proficient in data entry and Microsoft Excel, consistently exceeding service goals while maintaining professionalism under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
CSC Security
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Cashier
KFC
06.2021 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
High School Diploma - General Studies
Lakewood High School
Lakewood, CA06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
CSC Security
03.2022 - Current
Customer Service Cashier
KFC
06.2021 - 03.2022
High School Diploma - General Studies
Lakewood High School
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