Romel Raphael
Alpharetta,GA
Summary
Dynamic sales professional with a proven track record at QT and Primerica, excelling in customer service and sales strategies. Leveraged excellent people skills and sales expertise to consistently exceed sales targets and enhance client satisfaction. Skilled in problem-solving and multi-tasking, significantly boosting team productivity and fostering lasting customer relationships.
Diligent [eperience] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Highly motivated Floor Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
QT
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Agent
Primerica
01.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Enhanced client portfolio by identifying and securing new partnerships.
- Boosted team productivity by implementing collaborative communication platform.
- Prepared and presented contracts and other legal documents to clients.
Education
Certificate of Technical Studies - Air Condition Tech
Lanier Technical College
Oakwood, GA01-2026
High School Diploma -
Alpharetta High School
3595 Webb Bridge Rd, Alpharetta, GA 3000505-2024
Skills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Sales expertise
- Sales strategies
- Order processing
- Sales trends
- Cold-calling
- Money transfer systems
- Product guidance
- B2B sales and customer service
Accomplishments
- Brought in 350 new customers.
- Business Development: initiated two key partnerships, which resulted in [22%] revenue growth.
- Supervised team of 5 staff members.
Certification
- Certified Sales Professional (CSP)
Languages
French
Full Professional
English
Full Professional
Timeline
Sales Associate
QT
02.2023 - Current
Agent
Primerica
01.2023 - Current
- Certified Sales Professional (CSP)
Certificate of Technical Studies - Air Condition Tech
Lanier Technical College
High School Diploma -
Alpharetta High School
Similar Profiles
Johntay DavenportJohntay Davenport
Store Clerk at QTStore Clerk at QT
Tina DwyerTina Dwyer
Cashier/kitchen at QTCashier/kitchen at QT
Doris VerriaDoris Verria
Senior Software Engineer (C++) at The Qt CompanySenior Software Engineer (C++) at The Qt Company