Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Romel Serrano

Waxahachie

Summary

Seasoned Manager with a proven track record at NTB-National Tire & Battery, adept in risk management and fostering team collaboration. Demonstrated success in enhancing customer satisfaction and driving team performance through strategic leadership and effective communication. Excelled in process improvement, increasing operational efficiency by over 30%, showcasing strong problem-solving and interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

NTB-National Tire & Battery
Waxahachie
12.2020 - 02.2025
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed risk by developing and implementing effective risk management strategies.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Developed and implemented strategic plans to achieve company objectives.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Ensured compliance with industry regulations and company policies.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned work and monitored performance of project personnel.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Recruited and trained new employees to meet job requirements.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with regulatory requirements and industry standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Implemented quality control measures to uphold company standards.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Manager

O'Reilly Auto Parts
Grand Prairie
02.2015 - 10.2020
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed risk by developing and implementing effective risk management strategies.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Developed and implemented strategic plans to achieve company objectives.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned work and monitored performance of project personnel.
  • Conducted performance evaluations, providing feedback and coaching for team development.

Mechanic

Horsepower Repair
Dallas
02.2014 - 12.2015
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.

Mechanic

CarMax
Arlington
12.2013 - 10.2014
  • Diagnose and repair vehicles for sale in the showroom.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.

Education

Business

UDLA
Quito

M.D. - Medical

UCE
Quito

Skills

  • Performance management
  • Employee training
  • Risk management
  • Team collaboration
  • Customer service
  • Vendor negotiation
  • Inventory management
  • Process improvement
  • Cross-departmental coordination
  • Staff coaching
  • Expectation setting
  • Cross-functional team management
  • Relationship building
  • Staff management
  • Shift scheduling
  • Recruiting and interviewing
  • Key performance indicators
  • Workforce management
  • Task delegation
  • Customer relationship management (CRM)
  • Competitor research
  • Budget control
  • Team leadership
  • Performance evaluations
  • Negotiation
  • Employee onboarding
  • Staff training and development
  • Documentation and reporting
  • Schedule preparation
  • Safety procedures
  • Sales techniques
  • Decision-making
  • Work prioritization
  • Operations management
  • Financial records oversight
  • Clear communication
  • Goal setting
  • Time management
  • Policy and procedure development
  • Sales management
  • Expense tracking
  • Disciplinary techniques
  • Salesforce management
  • Partnership development
  • Policy implementation
  • Reliability
  • Cross-functional team leadership

Certification

609 certified

State Inspector License

Languages

Spanish
Native/ Bilingual

Timeline

Manager

NTB-National Tire & Battery
12.2020 - 02.2025

Manager

O'Reilly Auto Parts
02.2015 - 10.2020

Mechanic

Horsepower Repair
02.2014 - 12.2015

Mechanic

CarMax
12.2013 - 10.2014

Business

UDLA

M.D. - Medical

UCE

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Romel Serrano