Romela Fernando
Union City,NJ
Summary
Experienced Account Manager with a proven track record in cultivating partnerships, maintaining key accounts, and driving profit channels. Highly skilled at expanding professional networks, influencing decision-makers, and developing effective strategies. Recognized for collaborative leadership and expertise in customer relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
3C Innovations
02.2023 - Current
- Established strong partnerships with clients, contributing to a 20% revenue boost in less than one year
- Managed a portfolio of 50+ customer accounts, achieving a 95% satisfaction rate through tailored sales strategies, resulting in a 20% increase in business growth within a year as a company
- Used knowledge of company products and services to recommend solutions to customers.
- Generated leads and located opportunities for market expansion and business growth.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
Certified Medical Assistant
Frontage Laboratories, Inc
01.2022 - 01.2025
- Prepared patients for research, collected and analyzed data, managed samples, and supported research protocols, ensuring patient safety and comfort, while accurately documenting quality control metrics
- Obtained informed consent from over 200 research participants, efficiently collected and managed biological samples, and addressed participant concerns to enhance engagement in a clinical trial setting
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
Medical Assistant
Hudson Regional Hospital
02.2020 - 03.2021
- Prepared exam rooms, maintaining cleanliness and adequate supply levels, performed vital sign assessments for over 100 patients weekly, assisted physicians in examinations, collected and processed laboratory specimens, drew blood for testing, conducted basic lab analyses, administered injections as directed, and performed EKGs
- Successfully scheduled 30+ appointments daily, greeted and checked in/out patients, managed multi-line phone calls, resolved patient inquiries efficiently, assisted with billing and insurance procedures, and handled correspondence to ensure a smooth office operation
Education
Associate's degree - Business Administration and Management, General
Hudson County Community College
North Bergen, NJ01.2025
Project Management - Asana Project Management
NYU Tandon School of Engineering
New York, NY06.2024
Skills
- Agile Methodology Implementation
- Client Account Oversight
- Sales Expertise
- Strong Interpersonal Skills
- Focused Market Outreach
- Professional Communication Skills
- Patient Care Management
- EMR Management
- Team Leadership
- Business Process Analysis
- Project Oversight
- Work flow planning
- Solution implementation
- Project planning
- Microsoft Project
- Microsoft office
- Microsoft Excel proficiency
Certification
- Practice Exam for Certified Associate in Project Management (CAPM), NYU Tandon School of Engineering
- The Asana Project Management Certificate
Languages
Sinhalese
Full Professional
English
Native or Bilingual
Timeline
Account Manager
3C Innovations
02.2023 - Current
Certified Medical Assistant
Frontage Laboratories, Inc
01.2022 - 01.2025
Medical Assistant
Hudson Regional Hospital
02.2020 - 03.2021
Associate's degree - Business Administration and Management, General
Hudson County Community College
Project Management - Asana Project Management
NYU Tandon School of Engineering
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