Summary
Overview
Work History
Education
Skills
References
Timeline
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Romelia Aguirre

Romelia Aguirre

Salt Lake City,UT

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Lead Qualification and Scheduling Representative

Western Timber Frame
Lehi, Utah
06.2022 - 08.2024
  • Identified and qualified potential leads with efficiency, leveraging keen attention to detail and strong communication skills to build and maintain client relationships.
  • Guided clients through the scheduling process, ensuring smooth coordination of appointments and consultations.
  • Focused on understanding customer needs and preferences to provide tailored support, enhancing the overall client experience.
  • Fostered positive interactions and streamlined processes to enhance the company’s reputation for exceptional service.
  • Played a key role in driving business growth and maximizing customer satisfaction through personalized attention and effective lead management.

Customer Service Representative

Rotech Healthcare
Mooresville, North Carolina
01.2019 - 06.2022
  • Provided product and service information, resolved issues, and answered questions to ensure customer satisfaction.
  • Attracted potential customers by addressing product and service inquiries and suggesting additional offerings.
  • Opened and maintained customer accounts by recording and updating account information.
  • Resolved product or service problems by clarifying complaints, determining causes, and implementing solutions, while following up to ensure resolution.
  • Managed financial accounts by processing customer adjustments and handling billing issues.
  • Collected and analyzed customer information to recommend potential products or services to management.
  • Prepared product and service reports, contributing to team efforts by accomplishing related tasks as needed.
  • Assisted customers with a warm and professional attitude, managing appointment bookings, handling emails, inbound and outbound calls, and operating the cash drawer.
  • Took inventory and maintained records of customer complaints.

Key Holder

Bath & Body Works
Concord, North Carolina
04.2017 - 01.2019
  • Assisted with floor sets, window changes, visual presentations, and signage placement to enhance store appearance and customer experience.
  • Performed opening and closing routines, including bank deposits, receipt of shipments, and execution of company directives.
  • Acted as manager on duty when scheduled, addressing customer service issues, vendor concerns, and maintenance needs.
  • Provided leadership and training to sales associates, ensuring adherence to company policies, and excellent customer service standards.

Education

Associate of Science - Psychology

Rowan-Cabarrus Community College
Salisbury, NC
06-2020

High School Diploma -

Porter Ridge High School
Indian Trail, NC
06-2018

Skills

  • Deadline Management
  • Customer engagement and support
  • Interpersonal Relationships
  • Strong Work Ethic
  • Documentation And Reporting
  • Problem-Solving
  • Teamwork and Collaboration
  • Critical Thinking

References

References available upon request.

Timeline

Lead Qualification and Scheduling Representative

Western Timber Frame
06.2022 - 08.2024

Customer Service Representative

Rotech Healthcare
01.2019 - 06.2022

Key Holder

Bath & Body Works
04.2017 - 01.2019

Associate of Science - Psychology

Rowan-Cabarrus Community College

High School Diploma -

Porter Ridge High School

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Romelia Aguirre