Romelio Stillman
Louisville,KY
Summary
Personable and positive individual with exceptional interpersonal skills and natural ability to lead and motivate teams. Demonstrates deep understanding of customer service principles and proficiency in conflict resolution and team management, ensuring efficient and effective operations. Committed to driving customer satisfaction and team performance to achieve company goals.
Overview
25
25
years of professional experience
Work History
Customer Service Supervisor
Dauenhauer Plumbing Inc.
Louisville, KY
06.2022 - Current
- Supervised daily customer service operations, upwards of 800 daily calls. Ensuring high-quality support and efficient workflow.
- Trained and mentored staff on best practices in customer interaction and problem resolution.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Resolved complex customer inquiries, demonstrating strong problem-solving skills and product knowledge.
- Developed training materials for onboarding new employees, enhancing team competency and confidence.
- Collaborated with management to strategize service enhancements based on customer feedback analysis.
- Led conflict resolution efforts, maintaining positive customer relationships through effective communication techniques.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Cashier
Short Stop Food Mart
Louisville, Ky
05.2002 - 11.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in resolving inquiries and ensuring satisfaction.
- Maintained accurate cash drawer, balancing discrepancies promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, coordinating restocking efforts as needed.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Charter Spectrum
Louisville
01.2015 - 11.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Taking upwards of 60 calls a day
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Production Team Lead
Koch Filter Corporation
Louisville, KY
05.2010 - 06.2015
- Led production team in meeting daily operational goals and ensuring quality standards.
- Building, packaging, and shipping of upwards of 400 industrial cartridge filters daily
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Trained and mentored new team members on safety protocols and equipment usage.
- Coordinated workflow between departments to optimize resource utilization and reduce downtime.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
- Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
Production Team Lead
Nypro, Inc.
Louisville, Ky
05.2006 - 05.2010
- Supervised production workflows to ensure timely completion of projects.
- Packaging and shipping of nearly 1000 injection molding products an hour.
- Trained and mentored team members on operational procedures and safety protocols.
- Implemented process improvements that enhanced efficiency in manufacturing operations.
- Coordinated cross-functional teams to address production challenges and optimize resource allocation.
Education
High School Diploma -
Holy Cross High School
Louisville, Ky05-2002
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Training and mentoring
- Customer relations
- Work prioritization
- Positive and constructive feedback
- New hire training
- Handling escalations
- MS office
Timeline
Customer Service Supervisor
Dauenhauer Plumbing Inc.
06.2022 - Current
Customer Service Representative
Charter Spectrum
01.2015 - 11.2016
Production Team Lead
Koch Filter Corporation
05.2010 - 06.2015
Production Team Lead
Nypro, Inc.
05.2006 - 05.2010
Customer Service Cashier
Short Stop Food Mart
05.2002 - 11.2026
High School Diploma -
Holy Cross High School