Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Romell Blackman

Duluth,GA

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Advisor

TESLA COLLISION
07.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Collision Estimator

Crash Champions
01.2024 - 07.2024
  • Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
  • Evaluate necessity and cost of repairs
  • Collect insurance estimates after reviewing damage
  • Meet with customers to discuss damages, repair process and timeline and costs
  • Create accurate estimates that detail repair and labor costs
  • Place work orders detailing part replacements and repairs and enter into work management system
  • Maintain communication with customer and be available to answer questions throughout the repair process
  • Keep record of repair details and complete necessary paperwork
  • Effectively manage multiple repairs simultaneously
  • Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
  • Complete final paperwork and payment with customer
  • Provide exceptional customer service at all times and create ongoing relationships with customers

Collision Estimator

Classic Collision
01.2022 - 10.2023
  • Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
  • Evaluate necessity and cost of repairs
  • Collect insurance estimates after reviewing damage
  • Meet with customers to discuss damages, repair process and timeline and costs
  • Create accurate estimates that detail repair and labor costs
  • Place work orders detailing part replacements and repairs and enter into work management system
  • Maintain communication with customer and be available to answer questions throughout the repair process
  • Keep record of repair details and complete necessary paperwork
  • Effectively manage multiple repairs simultaneously
  • Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
  • Complete final paperwork and payment with customer
  • Provide exceptional customer service at all times and create ongoing relationships with customers
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.

Collision Estimator

Infiniti of South Atlanta
04.2017 - 12.2021
  • Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests and information provided by the customer
  • Evaluate necessity and cost of repairs
  • Collect insurance estimates after reviewing damage
  • Meet with customers to discuss damages, repair process and timeline and costs
  • Create accurate estimates that detail repair and labor costs
  • Place work orders detailing part replacements and repairs and enter into work management system
  • Maintain communication with customer and be available to answer questions throughout the repair process
  • Keep record of repair details and complete necessary paperwork
  • Effectively manage multiple repairs simultaneously
  • Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
  • Complete final paperwork and payment with customer
  • Provide exceptional customer service at all times and create ongoing relationships with customers

Service Advisor

RICK HENDRICK CHEVROLET
05.2014 - 02.2016
  • Greeted customers and engaged in conversation to ascertain their needs
  • Maintained an up-to-date knowledge of all current products, parts, and services to assist customers in choosing solutions that met their requirements
  • Provided product and service recommendations based on customer needs in order to facilitate sales
  • Coordinated the schedules of dealership employees to ensure sufficient staffing during all shifts
  • Oversaw daily operations of the dealership to ensure efficient workflow
  • Informed customers about available warranty protections and potential cost savings
  • Delivered exceptional customer service in order to cultivate lasting relationships and increase customer retention rates

Education

HIGH SCHOOL DIPLOMA -

Berkmar High School
Lilburn, GA
01.2008

Skills

  • Customer Service
  • Market Research
  • Financial Report Writing
  • Report Generation
  • Professional Development
  • Data Analysis
  • Contract Negotiation
  • Lead Generation
  • Automotive service
  • Auto estimating
  • Service writing
  • Negotiation
  • Organizational skills
  • Microsoft Outlook
  • Time management
  • Analysis skills
  • Writing skills
  • Auto body repair

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Service Advisor

TESLA COLLISION
07.2024 - Current

Collision Estimator

Crash Champions
01.2024 - 07.2024

Collision Estimator

Classic Collision
01.2022 - 10.2023

Collision Estimator

Infiniti of South Atlanta
04.2017 - 12.2021

Service Advisor

RICK HENDRICK CHEVROLET
05.2014 - 02.2016

HIGH SCHOOL DIPLOMA -

Berkmar High School

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