Summary
Overview
Work History
Education
Skills
Quote
Work Availability
Work Preference
Interests
Timeline
BusinessAnalyst
Romella Rogers

Romella Rogers

Sandy Springs,GA

Summary

Born in 97* from New York City, originates from England and family is originally from Singapore. Crafty and Skilled in Entertainment. Extreme dreams and many skills in projection of acting of plays, accents, and well played in character acting. Modeling in San Francisco and Salt Lake City, and enjoys singing on my free time. Computer and Gaming on Work time, and communication in other countries is a goal in a personal manner not just in the ethyl background at home. Knowledgeable and dedicated customer service professional with extensive experience in competitive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Compliance position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Scanner Coordinator

Docufree
07.2023 - 02.2024
  • Streamlined department operations by collaborating with store management to resolve scanning issues efficiently.
  • Played an integral role in meeting deadlines for weekly ad changes while ensuring minimal disruption to daily operations.
  • Optimized store layout consistency, verified planogram implementation, and coordinated necessary adjustments as needed.
  • Improved inventory accuracy by consistently updating and maintaining product data in the scanning system.
  • Gathered and scanned documents to enter into computer system.
  • Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
  • Organized documents by color coding, classifying and indexing under special headings and categories.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Prepared documents for projects in accordance with project manager, team, or client specifications.

CALL CENTER REPRESENTATIVE

StaffWorks Staffing
11.2022 - 01.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Package Handling and Sorting DHL

Lyneer Staffing Agency & Wise Staffing
02.2022 - 04.2023
  • Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
  • Increased sorting efficiency by implementing new organizational techniques and systems.
  • Provided exceptional customer service when addressing inquiries regarding package statuses or delivery concerns, promoting positive client relationships.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.

Bottle Inspector

CKS INC
01.2023 - 02.2023
  • Operated essential equipment.
  • Inspected products, sub assemblies and components.
  • Communicated information between facility representatives and personnel.
  • Inspected surface preparation, primers, mid-coats, top-coats and powder coatings on Bottles structures.
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Provided feedback to production team regarding product quality

Mountain America Credit Union Receptionist

Englewood Staffing Temp Agency
10.2022 - 10.2022
  • Key Holder for cabinets storing checks for clients
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Mailroom & Office Associate

Conduent
02.2021 - 05.2021
  • Able to follow range of processes, procedures, and systems in mail room once
  • Provides accurate written and verbal communication skills
  • Able to perform repetitive tasks in fast-paced production environment
  • Receives, processes, and ensures document classification are completed and transmitted to clients
  • Maintained mail room supply inventories, purchase orders and vendor supplies.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Collaborated with team members to achieve target results.
  • Developed and maintained courteous and effective working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Prepared variety of different written communications, reports and documents.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated postal machines, including postage meters and mail-processing machines
  • Weighed letters and packages and calculated costs based on classification, weight, and destination

Pick & Packer

Amazon
12.2020 - 01.2021
  • Handles sorting, scanning, and stacking packages on pallets, in order to help with customer orders
  • Follow safety procedures in warehouse
  • Stand, walk, push, pull, squat, bend, and reach during shifts
  • Use carts, dollies, hand trucks, and other gear to move items around
  • Able to use scanners, computers, and handheld printers
  • Adhered to safe lifting techniques to avoid injuries.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning bar codes to upload package data to tracking system
  • Worked fast to meet assigned daily picking quotas
  • Utilized voice pick technology to increase order accuracy

Client Technical Representative

Morgan Stanley
09.2018 - 12.2018
  • Providing World-Class Customer Service to both Internal & External Clients
  • Responding to Client Questions and Concerns with Professionalism in a Timely manner via
  • Inbound, Outbound, and Emails
  • Submitting proper work cases in Client Requests and Expectations
  • Client Navigation and Documentations
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Presented business leaders with RO estimations to drive project planning.

Call Center Representative Help & Desk

Conduent - Reserve California
01.2018 - 08.2018
  • Responding to Client Inquiries and Reservation Requests using Standard Scripts and Procedures
  • Researching and Gathering information in terms of Resolving Inquiries
  • Communicating to clients with the Appropriate options in Timely manner
  • Informs Customers about services available and assesses customer needs
  • Escalates calls with issues requiring more in-depth research to the Subject Matter Experts
  • Respond to IM and email based communication
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Client Call & Email Support Representative

Reserve California
08.2017 - 10.2017
  • Providing and Assisting customers with General Inquiries
  • Ensuring Client Assistance towards making Reserve California Park's Reservations for oncoming
  • Inbound calls
  • Researching and Responding to Escalations
  • Submitting Entry for Email Tickets
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

Housekeeper and Waitress

Chateau Brickyard, Living Home SLC
06.2017 - 08.2017
  • Greeting new coming Guests
  • Arranging Food Preparations and Serving Entry to Guests & Residents.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Verified cleanliness and organization of storage areas and carts.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Operated electronic backpack vacuums and floor sweepers.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Spring Leaf Outbound Calls

ACT Technology
10.2016 - 06.2017
  • Handled outbound calls for consolidating loans (was promoted to Nation-star Mortgage)
  • Handled [56] calls per day to address customer inquiries and concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve target results.
  • Proved successful working within tight deadlines and a fast-paced environment
  • Self-motivated, with a strong sense of personal responsibility
  • Paid attention to detail while completing assignments
  • Gained strong leadership skills by managing projects from start to finish
  • Demonstrated creativity and resourcefulness through the development of innovative solutions
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated leadership skills in managing projects from concept to completion
  • Skilled at working independently and collaboratively in a team environment
  • Delivered services to customer locations within specific timeframes
  • Developed and maintained courteous and effective working relationships

Call Representative

ACT Nationstar Mortgage
01.2017 - 06.2017
  • Sending and updating customers account
  • Transfer to Terr 2 for payment plan if house is in foreclosure
  • Handle outbound calls for loans
  • Inbound calls for home mortgages
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Answered inbound customer service calls to assist with questions, concerns or problems
  • Attended training to stay up to date with new products and service offerings
  • Increased efficiency and performance by monitoring team member productivity and providing feedback
  • Trained new personnel regarding company operations, policies and services
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
  • Met customer call guidelines for service levels, handle time and productivity

Education

Associate of Science - Communication Media Studies And Journalism

Salt Lake Community College
Salt Lake City, UT
06.2025

Graduate - Diploma

Teaneck High School
Teaneck, NJ
06.2015

Skills

  • Interpersonal Communication
  • Cultural Awareness
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Active Listening
  • Problem-solving skills

Quote

"There are three things extremely hard: steel, a diamond, and to know one's self."

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Contract Work

Work Location

On-Site

Important To Me

4-day work weekPersonal development programsCareer advancementPaid sick leavePaid time offHealthcare benefits

Interests

Marriage

Home life with active progressive traditions

Methodist Church

Wealth

Timeline

Scanner Coordinator

Docufree
07.2023 - 02.2024

Bottle Inspector

CKS INC
01.2023 - 02.2023

CALL CENTER REPRESENTATIVE

StaffWorks Staffing
11.2022 - 01.2023

Mountain America Credit Union Receptionist

Englewood Staffing Temp Agency
10.2022 - 10.2022

Package Handling and Sorting DHL

Lyneer Staffing Agency & Wise Staffing
02.2022 - 04.2023

Mailroom & Office Associate

Conduent
02.2021 - 05.2021

Pick & Packer

Amazon
12.2020 - 01.2021

Client Technical Representative

Morgan Stanley
09.2018 - 12.2018

Call Center Representative Help & Desk

Conduent - Reserve California
01.2018 - 08.2018

Client Call & Email Support Representative

Reserve California
08.2017 - 10.2017

Housekeeper and Waitress

Chateau Brickyard, Living Home SLC
06.2017 - 08.2017

Call Representative

ACT Nationstar Mortgage
01.2017 - 06.2017

Spring Leaf Outbound Calls

ACT Technology
10.2016 - 06.2017

Associate of Science - Communication Media Studies And Journalism

Salt Lake Community College

Graduate - Diploma

Teaneck High School

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Romella Rogers