Romelle Callo

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Documented all work performed in an accurate manner including parts used and labor hours.
• Followed all safety protocols when operating machinery or using hazardous materials.
• Inspected and tested electrical systems, plumbing fixtures, heating and cooling systems and related equipment.
• Assisted with the installation of new equipment as needed.
• Ensured that all safety regulations were followed while performing maintenance duties.
• Performed light carpentry work such as hanging pictures or fixing doors when necessary.
• Utilized power tools such as saws, drills or sanders to perform various repairs.
• Conducted routine inspections of hotel property to identify potential problems before they occur.
• Resolved customer complaints in a timely manner by providing prompt service solutions.
• Provided preventative maintenance services on a regular basis according to established schedules.
• Performed daily maintenance and repair of all hotel guest rooms, public areas and back-of-house facilities.
• Responded promptly to emergency requests from guests or staff members.

• Maintained records of all incoming, outgoing shipments by creating detailed reports that included shipment origin, destination, route taken and delivery date, time.
• Conducted regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures.
• Provided oversight to ensure daily operations ran efficiently and effectively.
• Organized transportation of goods in accordance with customer requirements.
• Evaluated performance metrics such as on-time delivery rate, accuracy rate and cost per shipment against established targets.
• Provided training and guidance to junior staff members on best practices within the logistics department.
• Developed and implemented strategies for cost reduction and improved service levels.
• Managed inventory control activities including tracking stock levels and ordering new materials when needed.
• Tracked orders from start to finish using enterprise resource planning system software.
• Monitored the delivery of shipments to ensure on-time arrival at destination.
• Analyzed current shipping processes and identified areas for improvement in order to reduce costs or improve efficiency.

• Conducted user experience tests to ensure a positive outcome of the design process.
• Reviewed final designs prior to delivery to ensure accuracy and consistency in line with brand guidelines.
• Optimized images for web use by compressing file sizes while maintaining high-quality visuals.
• Assisted in developing creative strategies for marketing campaigns including print materials, website content, social media posts.
• Maintained an organized library of digital assets such as photos, illustrations and logos used for projects.
• Presented conceptual ideas and design solutions effectively through skhes, diagrams or storyboards.
• Monitored ongoing projects to ensure timely completion within budget constraints.

• Documented changes in claim statuses using specialized software systems.
• Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
• Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
• Ensured timely submission of required documentation from claimants prior to approval of payment.
• Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
• Educated customers on their rights under state and federal regulations governing insurance policies.