Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.
Passionate counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with several years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Counselor
Universal Healthcare Management Services
Washington, DC
08.2023 - Current
Provide direct support, supervision, and mentorship to court-involved youth ages 14–18 in a structured residential setting.
Facilitate weekly group sessions on life skills, positive identity, emotional regulation, and conflict resolution.
Collaborate regularly with probation officers, attorneys, social workers, and judges to provide behavioral updates, advocate for clients, and contribute to court reports and hearings.
Maintain regular communication with youth’s families and guardians to support reintegration efforts, promote family engagement, and address behavioral needs at home.
Document behavioral incidents, progress notes, and treatment updates for internal case management and court-mandated reporting.
Design and deliver tailored lesson plans and activities that address issues such as anger management, street safety, goal setting, and self-esteem.
Program Instructor
Reach Incorporated
Washington, DC
02.2025 - 06.2025
Provided individualized instruction to keep all students at expected skill level.
Collaborated with other staff members to plan and schedule lessons promoting learning and innovation.
Adapted teaching methods and instructional materials to meet students' varying needs.
Met with parents and guardians to discuss students' progress and areas requiring improvement.
Conducted regular check-ins with mentees to discuss academic and personal challenges.
Read stories to children to promote language development and literacy skills.
Researched current trends in literacy education to inform program design decisions.
Co-Facilitator
Transition Walkers
Washington, DC
04.2020 - 08.2023
Assisted in developing and delivering training sessions for youth participants between the age groups of 17-25.
Single mothers of different ethnic backgrounds as well as misguided young men.
Organized, co-facilitated, and facilitated group discussions, activities, and exercises.
Provided feedback to participants on their performance during workshops.
Conducted pre-and post-workshop assessments to measure progress of participants.
Created and maintained a safe learning environment for all participants.
Developed strategies to engage participants in active learning experiences.
Collaborated with other facilitators to ensure smooth delivery of programs.
Served as an advisor or mentor to students enrolled in the program.
Student Government Association Vice President
Allegany College of Maryland
Cumberland, MD
08.2020 - 04.2022
Developed and executed strategic plans to support the vision of the organization.
Formulated policies that improved operational efficiency and productivity.
Directed business development initiatives, including acquisitions and joint venture agreements.
Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
Collaborated with executive team members on major decisions regarding company-wide initiatives.
Resident Assistant
Allegany College of Maryland
Cumberland, MD
07.2020 - 04.2022
Assisted over 250 students with problem resolution through mediation and conflict management techniques.
Organized group outings off-campus for students who lived in the residence hall.
Established office hours each week where students could come meet one-on-one with RAs about any concerns they had.
Coordinated student events such as movie nights, game nights, and other social activities.
Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
Responded to emergency situations within the residence hall.
Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
Educated residents on university policies and procedures related to residential living.
Developed positive relationships with all members of the residence hall community.
Mentor/Facilitator
Maryland Multicultural Youth Center
Silver Spring, MD
08.2016 - 07.2020
Company Overview: JoAnn Leleck Elementary School
Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success between the ages of 10-17.
Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
Facilitated group activities for mentors aged between 17-25 and mentees to build relationships and foster collaboration.
Developed policy initiatives to promote social justice and equality.
Solved social problems, transformed struggling and fragmented communities into cohesive, safe groups with sound economies and team spirit.
JoAnn Leleck Elementary School
Server | Key Holder
Bar Louie
Wheaton, MD
02.2017 - 12.2019
Inspected physical condition of store premises to identify any maintenance issues.
Always monitored dining room for cleanliness and proper set-up.
Accurately recorded orders on cash register and point-of-sale system.
Conducted regular audits on store supplies to maintain adequate inventory levels.
Provided customer service including cashiering, merchandising and restocking shelves.
Performed regular server duties.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Host
Congressional Country Club
Bethesda, MD
05.2017 - 07.2019
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over the phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Processed payments from customers using a POS system.
Resolved conflicts between customers when necessary.
Contributed to team efforts by accomplishing related tasks as needed.
Server | Key Holder
Outback Steakhouse
Silver Spring, MD
08.2016 - 07.2019
Point-of-sale systems.
Alcoholic beverage regulation.
Handled money transactions accurately while following company procedures for handling cash payments.
Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Managed key holder responsibilities such as opening and closing the store, setting alarms.
Ensured store was opened and closed in a timely manner according to company policies.