Romello Powell
Riverview,FL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Shift Lead
Walgreens
10427 Big Bend Rd Riverview, FL 33578
06.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Enforced company policies and regulations with employees.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Night Supervisor
Wawa
9615 US-301 Riverview, FL 33578
03.2021 - 05.2023
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
- Maintained compliance with company standards by monitoring employee adherence to policies during the overnight hours.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
- Implemented new policies and procedures to improve overall performance of the night shift team members.
- Improved employee performance by conducting regular evaluations and providing constructive feedback.
- Streamlined workflow processes for increased efficiency during night operations.
- Oversaw financial transactions during the night shift, performing audits and reconciliations as necessary to ensure accuracy.
- Coordinated project completion during nighttime hours, meeting strict deadlines while maintaining quality standards.
- Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.
Customer Service Representative
Spectrum
400 N Tampa St
01.2021 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Warehouse Associate
CPI Group
3719 Corporex Park Dr.
04.2019 - 10.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
Food Drive Volunteer
River International
3738 River International Dr.
02.2017 - 12.2019
- Boosted morale among team members through regular recognition of individual contributions and accomplishments.
- Utilized social media platforms effectively to publicize upcoming food drives, events, or other activities related to the organization''s mission.
- Strengthened relationships with partnering organizations by maintaining open communication and collaboration.
- Ensured a safe environment for all volunteers, enforcing health and safety protocols during each event.
- Provided support to local families in need through efficient food distribution efforts.
- Improved volunteer engagement by providing comprehensive training sessions on various aspects of food drives.
- Enhanced the efficiency of food collection processes by implementing effective sorting and storage methods.
- Assisted in developing strategies to increase donations, resulting in higher levels of support from local businesses and individuals.
- Increased community participation by organizing and promoting food drive events.
Education
High School Diploma -
Armwood High School
Seffner, FL06.2017
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Work Delegation
- Sales proficiency
- Rules Enforcement
- Performance Improvement
- Staff Motivation
- Technical knowledge
- Operations Monitoring
- Loss Prevention
- Regulatory Compliance
- Industry Expertise
- Operations Management
- Positive Attitude
- Cash Handling
Timeline
Shift Lead
Walgreens
06.2023 - Current
Night Supervisor
Wawa
03.2021 - 05.2023
Customer Service Representative
Spectrum
01.2021 - 03.2021
Warehouse Associate
CPI Group
04.2019 - 10.2020
Food Drive Volunteer
River International
02.2017 - 12.2019
High School Diploma -
Armwood High School