Summary
Overview
Work History
Education
Skills
Timeline
Generic

Romello Powell

Riverview,FL

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

7
7
years of professional experience

Work History

Shift Lead

Walgreens
06.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Enforced company policies and regulations with employees.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.

Night Supervisor

Wawa
03.2021 - 05.2023
  • Developed strong relationships with staff members through effective communication and leadership efforts.
  • Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
  • Facilitated smooth shift transitions by maintaining open communication between day and night teams.
  • Managed inventory control, ensuring adequate supplies were available for nightly operations.
  • Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
  • Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
  • Maintained compliance with company standards by monitoring employee adherence to policies during the overnight hours.
  • Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
  • Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
  • Implemented new policies and procedures to improve overall performance of the night shift team members.
  • Improved employee performance by conducting regular evaluations and providing constructive feedback.
  • Streamlined workflow processes for increased efficiency during night operations.
  • Oversaw financial transactions during the night shift, performing audits and reconciliations as necessary to ensure accuracy.
  • Coordinated project completion during nighttime hours, meeting strict deadlines while maintaining quality standards.
  • Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.

Customer Service Representative

Spectrum
01.2021 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Warehouse Associate

CPI Group
04.2019 - 10.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.

Food Drive Volunteer

River International
02.2017 - 12.2019
  • Boosted morale among team members through regular recognition of individual contributions and accomplishments.
  • Utilized social media platforms effectively to publicize upcoming food drives, events, or other activities related to the organization''s mission.
  • Strengthened relationships with partnering organizations by maintaining open communication and collaboration.
  • Ensured a safe environment for all volunteers, enforcing health and safety protocols during each event.
  • Provided support to local families in need through efficient food distribution efforts.
  • Improved volunteer engagement by providing comprehensive training sessions on various aspects of food drives.
  • Enhanced the efficiency of food collection processes by implementing effective sorting and storage methods.
  • Assisted in developing strategies to increase donations, resulting in higher levels of support from local businesses and individuals.
  • Increased community participation by organizing and promoting food drive events.

Education

High School Diploma -

Armwood High School
Seffner, FL
06.2017

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Team motivation
  • Conflict Resolution
  • Workplace Safety
  • Work Delegation
  • Sales proficiency
  • Rules Enforcement
  • Performance Improvement
  • Staff Motivation
  • Technical knowledge
  • Operations Monitoring
  • Loss Prevention
  • Regulatory Compliance
  • Industry Expertise
  • Operations Management
  • Positive Attitude
  • Cash Handling

Timeline

Shift Lead

Walgreens
06.2023 - Current

Night Supervisor

Wawa
03.2021 - 05.2023

Customer Service Representative

Spectrum
01.2021 - 03.2021

Warehouse Associate

CPI Group
04.2019 - 10.2020

Food Drive Volunteer

River International
02.2017 - 12.2019

High School Diploma -

Armwood High School

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Romello Powell