Romelo Theus
Inglewood,CA
Summary
Experienced and highly skilled professional with a deep understanding of the necessary skills and abilities required for success. Demonstrates exceptional proficiency in prioritizing tasks and delivering outstanding customer service. Known for possessing a strong work ethic and being a valuable team player. Previous work experience has equipped me with extensive knowledge of work confidentiality procedures and exceptionally great time management skills. Ready to utilize training and experience to embrace new professional opportunities and overcome challenges with confidence.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Los Angeles, CA
11.2023 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
Security Employee Screener (FT)
ERMC Aviation LLC
Los Angeles
02.2022 - 10.2023
- Lead my shift of staff
- Managed breaks and lunches.
- Visible at all times during shift.
- Verified Employee identification for issuance of DOA SIDA badges.
- Wrote clear and concise reports.
- Inspected identification and vehicle decals.
- Screened visitors, couriers and contractors prior to entering building.
- Conducted Random Employee Body Scan and Bag Check on all airport employees.
- Conducted Random ETD checks.
- Patrolled and document security related inquiries from tenants, employees and the general public.
- Took reports of criminal or other suspicious activities dealing with Company's property, personnel or operations.
- Advises management team of any emergency or security incident for appropriate resolution.
- Handled building emergency alarms (i.e. fire, elevator entrapment, intercom and so forth.)
- Conducted Inventory keys, radios and other equipment and issue keys to the contractor.
Store Manager
Millennium Shoes
Inglewood
01.2018 - 07.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Rotated merchandise and displays to feature new products and promotions
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Sales Associate
Millennium Shoes
Inglewood
12.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction with quick and professional handling of product returns
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
High School Diploma -
Inglewood High School
Inglewood, CA05.2014
Skills
- Active listening skills
- Communication skills
- Knowledge of aircraft safety procedures
- Analytical or critical thinking skills
- Ability to lift heavy objects
- Ability to operate industry-specific tools and equipment
- Teamwork skills
- Attention to detail
- Problem-solving
- Sales Promotion
- Problem Anticipation and Resolution
- Desktops, Laptops and Mobile Devices
- Multitasking and Prioritization
- Customer Relations
Timeline
Ramp Agent
Delta Air Lines, Inc
11.2023 - Current
Security Employee Screener (FT)
ERMC Aviation LLC
02.2022 - 10.2023
Store Manager
Millennium Shoes
01.2018 - 07.2021
Sales Associate
Millennium Shoes
12.2016 - 01.2018
High School Diploma -
Inglewood High School