Skilled restaurant Operations Manager and Assistant Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards.
Overview
15
15
years of professional experience
Work History
Operations Manager
Hook & Reel Cajun Seafood and Bar
06.2022 - Current
Oversee all daily operations, including staffing, inventory control, and customer service. Develop strategies to enhance guest experience and drive sales growth.
Operations Manager
Hook & Reel Cajun Seafood and Bar
12.2019 - 12.2021
Managed full-service restaurant operations, supervised team members, optimized workflows, and maintained high service standards in a fast-paced environment.
Consultant
Outback Steakhouse
10.2018 - 12.2019
Provided consulting services to improve restaurant operations, optimize staffing, and enhance customer satisfaction. Oversaw key operational processes and offered strategic recommendations for growth.
Assistant General Manager
Applebees
03.2014 - 10.2018
Played a significant role in management of operations of a $4.25 million full-service casual restaurant establishment. Forecasted sales, managed food and labor costs, and measured performance against budget.
Manager
Applebees
01.2012 - 03.2014
Oversaw equipment, inventory, and food and liquor purchases, and maintained cost and cash handling controls. Developed strategies that lowered inventory level and decreased liquor cost.
Supervisor
Applebees
12.2011 - 01.2012
Scheduled kitchen and service staff, supervised food quality and safety, and maintained facilities. Monitored food quality, portion sizes and garnishing, ensuring food was prepared and presented in an acceptable manner.
Server/Team Member
Applebees
11.2010 - 12.2011
Maintained clean and orderly dining area. Entered customer orders, delivered to tables, and stocked counter storage areas and customer table-top dispensers.
Education
Bachelor of Science -
Kingsboro College
Brooklyn, NY
Skills
Scheduling, Inventory management, Financial administration, Business development, Staff training, Customer satisfaction, Employee relations, Detail-oriented, Analytic and critical thinker, Strong leader