Romeo Brown
Seagoville,TX
Summary
Dynamic team leader with a proven track record at Whataburger, enhancing workflow efficiency and boosting customer satisfaction. Skilled in staff training and performance improvement, I empower teams through effective coaching and conflict resolution. Proficient in operational safety procedures, I foster a collaborative environment that drives success and engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Whataburger
01.2019 - Current
- Assisted team in daily operations and task management.
- Collaborated with peers to improve workflow efficiency.
- Learned operational safety procedures and best practices.
- Supported senior staff in project coordination and planning.
- Engaged in training sessions to enhance skill development.
- Provided input on process improvements during team meetings.
- Adapted quickly to new tools and systems for task completion.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Cashier
Walmart
08.2020 - 03.2024
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained clean and organized checkout area to ensure safety and compliance.
- Handled cash, credit, and returns accurately to minimize discrepancies.
- Collaborated with team members to optimize workflow during peak hours.
- Educated customers on store promotions and loyalty programs for increased engagement.
- Resolved customer complaints professionally, reinforcing company values of service excellence.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Poteet Highschool
Mesquite, TXSkills
Teamwork and collaboration
Certification
CPR Certification
RDA License
Timeline
Cashier
Walmart
08.2020 - 03.2024
Team Leader
Whataburger
01.2019 - Current
High School Diploma -
Poteet Highschool