Romeo Brown
Seagoville,TX
Summary
Dynamic team leader with a proven track record at Whataburger, enhancing workflow efficiency and boosting customer satisfaction. Skilled in staff training and performance improvement, I empower teams through effective coaching and conflict resolution. Proficient in operational safety procedures, I foster a collaborative environment that drives success and engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Whataburger
Seagoville, TX
01.2019 - Current
- Assisted team in daily operations and task management.
- Collaborated with peers to improve workflow efficiency.
- Learned operational safety procedures and best practices.
- Supported senior staff in project coordination and planning.
- Engaged in training sessions to enhance skill development.
- Provided input on process improvements during team meetings.
- Adapted quickly to new tools and systems for task completion.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Cashier
Walmart
Seagoville, TX
08.2020 - 03.2024
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained clean and organized checkout area to ensure safety and compliance.
- Handled cash, credit, and returns accurately to minimize discrepancies.
- Collaborated with team members to optimize workflow during peak hours.
- Educated customers on store promotions and loyalty programs for increased engagement.
- Resolved customer complaints professionally, reinforcing company values of service excellence.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Poteet Highschool
Mesquite, TXSkills
Teamwork and collaboration
Problem-solving
Attention to detail
Team motivation
Team supervision
People management
Staff training
Work Planning and Prioritization
Coaching and mentoring
Performance improvement
Work planning
CPR Certified HIPAA Tofflemire PlacementAlginate Impressions Suture Removal Sealant PlacementModel Pouring/trimming Pack Retraction Cord Coronal PolishingChair side Assisting Patient care SterilizationInjections Temporary Crown & Bridge placement Sterile Tray SetupFiling Charts Customer Service Fluoride TreatmentCommunication skills Mixing Cement & Material Digital & Analog RadiologyTray setup Dental Dam Placement Pre/Post Op Instructions
Certification
CPR Certification
RDA License
Timeline
Cashier
Walmart
08.2020 - 03.2024
Team Leader
Whataburger
01.2019 - Current
High School Diploma -
Poteet Highschool