Romeo Farrell
201 Marcy Pl, Apt 8B Bronx,NY
Summary
Results-oriented Station Supervisor with a proven track record in customer service, operational management, and safety compliance. Adept at conducting inspections, analyzing reports, and implementing corrective measures to enhance station efficiency, safety, and regulatory adherence. Committed to fostering accountability and continuous operational improvement
Overview
15
15
years of professional experience
Work History
Station Supervisor
Mta New York City Transit
Brooklyn, New York
05.2025 - Current
- Assign, schedule, and oversee station personnel to ensure efficient operations, and compliance with established procedures.
- Conduct booth audits to maintain revenue accountability, and adherence to financial controls.
- Perform regular inspections of stations and station equipment, identifying deficiencies, and recommending corrective actions to improve conditions.
- Prepare, review, and analyze operational and inspection reports to support management decision-making.
Station Agent
Mta New York City Transit
Brooklyn, New York
02.2016 - 05.2025
- Provided direct, front-line customer service to New York City Transit customers by addressing questions, resolving concerns and complaints, and delivering accurate travel, fare, and transit system information.
- Assisted customers with fare cards, automated fare equipment, turnstiles, and ADA-accessible gates; explained fare options and policies; sold and added value to fare cards; and maintained accurate records.
- Monitored overall station conditions, including elevators, escalators, and station equipment; performed minor “fingertip” maintenance; and observed, documented, and reported outages, defects, and unusual or suspicious activity.
- Supported station safety and emergency operations by directing customers during overcrowding, assisting with station and train evacuations, and requesting police or medical assistance when necessary.
Front-Line Manager
Kmart, Sears Holding
New York, New York
06.2011 - 05.2025
- Trained new employees on company policies, procedures, and customer service standards.
- Collaborated with upper management on strategic planning for seasonal promotions and events.
- Coordinated merchandise displays to enhance product visibility and drive sales initiatives.
- Managed daily operations of a staff of 35-45, including scheduling shifts and assigning tasks.
Education
High School Diploma -
Chelsea Vocational Highschool
06-1998
Skills
- Station inspections and audits
- Customer service
- Problem solving and decision making
- Effective communication
- Policy implementation and compliance
- Team leadership and staff supervision
Timeline
Station Supervisor
Mta New York City Transit
05.2025 - Current
Station Agent
Mta New York City Transit
02.2016 - 05.2025
Front-Line Manager
Kmart, Sears Holding
06.2011 - 05.2025
High School Diploma -
Chelsea Vocational Highschool