Romeo Ortiz
Buffalo,NY
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Authorized to work in U.S.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Closing Manager
Salsarita's Fresh Cantina
05.2024 - Current
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Directed, organized and controlled closing functions for sites in multiple states.
- Enhanced communication and partnership between staff and vendors.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Line Worker/Prep Cook
Fresh Catch Poke
05.2023 - 04.2024
- Exceptional Customer Service: Provided friendly and efficient service, ensuring customer satisfaction and repeat business
- Food Safety Compliance: Maintained high standards of food safety and sanitation, ensuring a clean and safe environment for customers and staff
- Menu Expertise: Proficient in poke ingredients and preparation, offering personalized recommendations to enhance the customer experience
- Team Collaboration: Worked effectively with colleagues to manage busy periods and deliver timely service
- Multitasking Skills: Managed multiple tasks simultaneously, including order taking, food preparation, and payment processing during peak hours
- Attention to Detail: Ensured accuracy in poke bowl preparation and presentation to meet quality standards
- Adaptability: Thrived in a fast-paced environment, staying calm under pressure and maintaining productivity
- Cash Handling: Experienced in processing payments accurately and managing cash transactions
- Communication: Demonstrated effective communication skills in addressing customer needs and inquiries
- Continuous Learning: Showed willingness to learn and improve skills to contribute to team success.
Painter/Laborer
Juan's Painting and Remodeling
12.2021 - 05.2022
- Used sandpaper, scrapers, brushes, steel wool and sand machines
- Removed fixtures such as pictures, door knobs, lamps and electric switch covered prior to painting
- Finished techniques such as sponging, ragging, layering and faux finished
- Covered surfaces with drop cloths or masking tape and paper to protect surfaces during painting
- Received instructions from supervisors and homeowners to determine work requirements
- Calculated amounts of required materials and estimate costs, based on surface measurements and work orders.
Food Server
Mr. And Mrs. Crab
07.2021 - 11.2021
- Informed customers of daily specials
- Suggested additional items to customers to increase restaurant sales
- Filled condiment, salt and pepper, and napkin containers
- Listened to customer concerns and complaints and quickly rectified issues
- Presented menus to answer questions about items and make recommendations
- Memorized frequent customer preferences to build relationships and loyalty
- Described ingredients and cooking methods to explain preparation of various food items.
Telesales Agent/Customer Service
One Touch Direct, LLC
02.2020 - 06.2021
- Explained products and services and prices and answered questions from customers
- Adjusted sales scripts to better target needs and interests of specific individuals
- Responded quickly to meet customer needs and resolve problems
- Provided product information and resolved concerns to assist customers
- Recorded names, addresses, purchases and reactions of prospects contacted.
Crew Member Team Leader
Regal Entertainment Group
10.2019 - 02.2020
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Managed inventory levels and minimized loss, following company systems and guidelines
- Shared customer feedback to improve operations and build brand loyalty
- Complied with company standards and policies, setting example for team members.
Salesclerk/Closing Cashier
Jersey Mike's Subs
06.2016 - 08.2019
- Greeted and informed customers of products, fostering positive store experiences
- Enforced store safety and cleanliness standards, reducing hazards
- Maintained inventory and store visual presentation to meet customer needs
- Attended training to refresh on current procedures and learn process improvements
- Resolved and de-escalated issues to address customer concerns
- Provided efficient and courteous service to customers
- Delivered service excellence through all points of contact
- Built and maintained positive working relationships with co-workers
- Counted cash drawers at beginning of shifts to verify correct amounts.
Education
High school or equivalent -
Walter L. Sickles High School
Tampa, FL06.2016
Skills
- Microsoft Word
- PowerPoint
- Excel
- Cashiering
- Food Service
- Food Preparation
- Food Production
- Kitchen Experience
- POS
- Live Chat
- Salesforce
- Restaurant experience
- Serving
- Bussing
- Food safety
- Food handling
- Painting
- Renovation
- Cleaning Experience
- Cooking
- Bartending
- Merchandising
Certification
Food Handler Certification
Additionalinformation - References
- Katie Orzechowski, Floor Manager, Vice, Buffalo, NY, 14201, (716) 429-3969
- Dave Smith, General Manager, Mon Ami, Buffalo, NY, 14202, (716) 279-0901
- Jessica Moran, Shift Team Leader, Regal Entertainment Group, Tampa, FL, 33625, (813) 410-0376
Timeline
Closing Manager
Salsarita's Fresh Cantina
05.2024 - Current
Line Worker/Prep Cook
Fresh Catch Poke
05.2023 - 04.2024
Painter/Laborer
Juan's Painting and Remodeling
12.2021 - 05.2022
Food Server
Mr. And Mrs. Crab
07.2021 - 11.2021
Telesales Agent/Customer Service
One Touch Direct, LLC
02.2020 - 06.2021
Crew Member Team Leader
Regal Entertainment Group
10.2019 - 02.2020
Salesclerk/Closing Cashier
Jersey Mike's Subs
06.2016 - 08.2019
High school or equivalent -
Walter L. Sickles High School
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