Summary
Overview
Work History
Education
Languages
Timeline
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Romeo Reyes

Houston,Texas

Summary

Romeo Reyes, MBA, is a professional based in Houston, TX, with extensive experience in management, customer service, and data analysis. He holds a Master of Business Administration in Supply Chain and a Bachelor of Science in Psychology from the University of Houston-Downtown. His qualifications include exceptional interpersonal and communication skills, problem-solving abilities, and a strong work ethic.

Romeo has expertise in areas such as customer service, Power BI, vendor management, training and development, advanced Excel, inventory control, data analysis, and interviewing.
His professional experience includes a decade-long tenure as a Manager at United Way of Greater Houston, where he managed team members, analyzed data, maintained supply levels, created work schedules, and performed various administrative duties.
He also worked as a Paralegal/In-House Investigator at Sibrian Law Firm, negotiating with insurance adjusters, translating legal documents, conducting client interviews, and assisting with investigations related to personal injury and other accident cases.

Overview

15
15
years of professional experience

Work History

Travel Counselor

VacationsToGo
02.2022 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Manager

United Way of Greater Houston
01.2011 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed team members and directed workflow.
    Data Analysis – occupancy levels, inbound call levels, roll-over no answer (RONA), queue levels.
  • Manage supply levels – writing the supply order and performing inventory for the department.
  • Created work schedules according to business needs.
  • Accountabilities included ordering and maintaining supplies, processing daily incoming mail, running
    weekly and monthly reports, and performing data entry work/duties.
  • Troubleshoot telephony and computer systems.
  • Maintained accurate records on all calls and follow-up cases.
  • Upheld accurate and updated database records.
  • Responsible for interviewing, training, guiding, and mentoring team members in preparation of the
    assigned tasks.
  • Assured and confirmed that all supporting data and documents are received within specified deadlines.

Paralegal

Sibrian Law Firm
01.2010 - 12.2010


  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Negotiated and discussed with insurance adjusters to investigate claims. Developed marketing strategy.
  • Translated legal documents from English to Spanish and vice-versa.
  • Conducted numerous client interviews.
  • Assisted the law firm with investigation and analysis regarding personal injury auto accident cases.
  • Reviewed the insurance company’s liability concerning personal, casualty, or property loss and damages

Education

Bachelor of Science - Psychology

University of Houston Downtown
Houston, TX

MBA - Supply Chain Management

University of Houston Downtown
Houston, TX

Languages

Spanish
Native or Bilingual

Timeline

Travel Counselor

VacationsToGo
02.2022 - Current

Manager

United Way of Greater Houston
01.2011 - 01.2021

Paralegal

Sibrian Law Firm
01.2010 - 12.2010

Bachelor of Science - Psychology

University of Houston Downtown

MBA - Supply Chain Management

University of Houston Downtown

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Romeo Reyes