Romeo Taylor
Indian Wells,CA
Summary
Dedicated and self-motivated professional with 4+ years of experience in the U.S. Marine Corps and a strong background in customer service. Proven ability to learn quickly, multitask effectively, and work both independently and collaboratively. Skilled in guest services, problem-solving, and maintaining a positive, professional demeanor. Excellent communication, recordkeeping, and computer skills, with a strong commitment to accuracy and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Residence Inn Marriott
La Quinta, CA
06.2024 - Current
- Provided excellent customer service by responding quickly to inquiries in person, via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled sensitive information in a confidential manner.
- Greeted customers warmly and made them feel welcome.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Digital Wideband Systems Maintainer
United States Marine Corps
Twentynine Palms
08.2019 - 05.2024
- Digital Wideband Systems Maintainer
- Successfully completed all required training and certifications
- Maintained and repaired a variety of digital wideband systems, including radios, routers, and switches
- Successfully troubleshooted and resolved complex technical issues
- Provided technical support to Marines and other military personnel
- Performed repairs in stressful conditions, in a timely manner.
- Organized and communicated vital information in extremely hazardous and stressful conditions for mission success.
- Learned and applied technical skills, to accomplish high risk task within operating zones.
- Performed routine maintenance, and repairs to keep $1.2 million worth of communication assets functional.
- Instructed 25 peers on how to operate and maintain equipment safely and effectively.
- Creatively implemented ways that saved $125,000 on repairs to equipment.
- Supervised and trained a team of 23 subordinates, on how to diagnose problems with equipment and perform ground level repairs.
- Directly supervised the activities and performance of 12 equipment technicians, in 4 separate maintenance facilities; ensured 100% execution of maintenance applications, training missions, and quality control.
- Rapidly organized, led, and deployed a team of 7 technicians with diverse backgrounds in communication, to defend against breaches in our communication security.
Assistant Food and Beverage Manager
Magic Wok
Toledo, OH
06.2018 - 08.2019
- Provided exceptional customer service to guests in a timely and efficient manner.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Developed and implemented training programs for new employees.
- Ensured compliance with all health, safety and sanitation regulations.
- Monitored food quality control procedures to ensure high standards of product.
- Analyzed financial data to ensure profitability of operations.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Resolved customer complaints in an efficient and professional manner.
Team Member
Target
Toledo, OH
11.2018 - 02.2019
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Promoted products through effective merchandising techniques.
Education
Bachelor of Science - Electrical Engineering
College of The Desert
Palm Desert, CA01-2026
Marine Corps Leadership Seminar
04.2022
Marine Corps Basic Communication Electronics School
04.2019
Marine Corps Digital Wideband Repair School
04.2019
Associate of Applied Science in Electronics Technology
04.2018
Skills
- Strong attention to detail
- Problem-solving skills under extreme and stressful conditions
- Excellent written and verbal communication skills
- Strong work ethic
- Leadership
- Customer Relations Understanding
- Information Security
- Conflict resolution
Involvement Awards
- Tau Kappa Epsilon (TKE), Active Member
- Navy and Marine Corps Achievement Medal (Awarded twice)
- Good Conduct Medal
- Combat Action Ribbon
- Palms N Paw Animal Shelter, Volunteer
- St Thomas Food Bank Palm Desert, Volunteer
- MCCS Family Events and Services, Volunteer
- Robotics Club
- Boys and Girls Club, Volunteer
- BGSU Dance Marathon, Sponsor
- Toledo Zoo, Volunteer
Timeline
Front Desk Receptionist
Residence Inn Marriott
06.2024 - Current
Digital Wideband Systems Maintainer
United States Marine Corps
08.2019 - 05.2024
Team Member
Target
11.2018 - 02.2019
Assistant Food and Beverage Manager
Magic Wok
06.2018 - 08.2019
Marine Corps Leadership Seminar
Marine Corps Basic Communication Electronics School
Marine Corps Digital Wideband Repair School
Associate of Applied Science in Electronics Technology
Bachelor of Science - Electrical Engineering
College of The Desert
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