Romeo Wilson
Saint Louis ,Missouri
Overview
13
13
years of professional experience
Work History
Material Management Associate
Merck Group
12.2021 - Current
- Oversee inventory tracking using advanced software such as SAP and Oracle
- Create and organize the successful delivery of all material to each internal and external vendor
- Analyzed order processing workflow to optimize and reduce fulfillment time by 25 %
Direct Support Professional
Essential Living
08.2017 - 12.2021
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Youth Development Professional
Youth In Need
04.2019 - 08.2021
- Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
- Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Customer Service Representative (Temp)
Equifax Workforce
11.2018 - 02.2019
- Streamlined call center processes for improved efficiency and reduced wait times.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Streamlined issue resolution processes by collaborating closely with colleagues from other departments when necessary.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Youth Care Worker
Every Child's Hope
10.2017 - 12.2018
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Attended Handle With company trainings to enhance staff and youth safety during physical intervention.
Customer Service Associate
Target
08.2011 - 10.2014
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
Education
Pursuing Bachelors in Human Resource Management - Human Resources Management
Forest Park Community College
St. Louis, MO05.2025
Skills
- Systems Application And Products In Data Processing (SAP)
- Microsoft Office Suite(Word, Excel,PowerPoint)
- Salesforce
- Google Suite (Drive & Sheets)
- Data Input
- Billing And Invoicing
- Point Of Sale Systems
Timeline
Material Management Associate
Merck Group
12.2021 - Current
Youth Development Professional
Youth In Need
04.2019 - 08.2021
Customer Service Representative (Temp)
Equifax Workforce
11.2018 - 02.2019
Youth Care Worker
Every Child's Hope
10.2017 - 12.2018
Direct Support Professional
Essential Living
08.2017 - 12.2021
Customer Service Associate
Target
08.2011 - 10.2014
Pursuing Bachelors in Human Resource Management - Human Resources Management
Forest Park Community College
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