Romesha Ortiz
Mount Vernon,NY
Summary
Dynamic and results-oriented professional with proven expertise in customer service and product knowledge. Excelled in teamwork and collaboration, significantly enhancing team performance and customer satisfaction. Skilled in computer applications and adept at maintaining high standards of cleanliness, demonstrating a positive attitude and flexibility in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Shake Shack
06.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sales Associate
Five And Below
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Chemical Engineering
Manhattan College
The Bronx, NY05.2027
High School Diploma -
Charter School of Educational Excellence
Yonkers, NY05.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Cleaning
- Flexible Schedule
- Computer Skills
- Heavy Lifting
- Product Knowledge
- Collaboration and Teamwork
Certification
ServSafe Certified
Timeline
Team Member
Shake Shack
06.2023 - 10.2023
Sales Associate
Five And Below
11.2022 - 01.2023
Chemical Engineering
Manhattan College
High School Diploma -
Charter School of Educational Excellence
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