Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romia McNeill

Baltimore,Maryland

Summary

Resourceful Medical Professional with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Scheduling Specialist

RADNET
Baltimore, MD
01.2018 - Current
  • Set up and updated over 100 accounts with latest information.
  • Established rapport with callers to build loyalty and support retention goals.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Communicated with management to provide feedback on value and productiveness of appointment setting process.

IT Technician

N/A
Baltimore, MD
09.2021 - 04.2022
  • Executed technology implementation projects with minimal downtimes and business disruptions.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Set up and maintained user accounts and client access.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Recovered critical information from data back ups to restore functionality.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed troubleshooting and repaired peripheral devices such as printers, and scanners.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Maintained office PCs, networks and mobile devices.
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Implemented internal quality standards to secure electronic records integrity.
  • Served as backup for staff members, responding to system failure and maintenance emergencies.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Recommended new and replacement hardware and software purchases.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Monitored systems in operation and quickly troubleshot errors.
  • Managed over 100 Customers each day.

Certified Medical Assistant

R.A Plastic Surgery
Baltimore, MD
01.2017 - 01.2019
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures, and care plan instructions.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted with over 100 customer each day.

Education

No Degree - Certified Medical Assistant

Brightwood College Towson ,towson,MD
Towson, MD
10.2017

Skills

  • Cold Calling
  • Brand promotion
  • Business Communications
  • Client Needs Assessment
  • IT Security
  • Operation Systems
  • System Administration
  • IT Infrastructure Services
  • Technical support
  • Patient care

Certification

  • Certified ,Medical Scheduler RADNET - January of 2018
  • Certified, I.T Technician No employer April of 2022
  • Certified ,Medical Assistant October of 2017

Timeline

IT Technician

N/A
09.2021 - 04.2022

Scheduling Specialist

RADNET
01.2018 - Current

Certified Medical Assistant

R.A Plastic Surgery
01.2017 - 01.2019

No Degree - Certified Medical Assistant

Brightwood College Towson ,towson,MD

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Romia McNeill