Romie Francis
Versailles,KY
Summary
Proven performer in fast-paced environments, adept at enhancing customer satisfaction and streamlining order processes. At Taco Bell, excelled in safe food handling and problem-solving, significantly improving service quality. Skilled in cash handling and fostering teamwork, consistently delivered exceptional service, demonstrating a strong ability to manage stress and communicate effectively.
Overview
1
1
year of professional experience
Work History
Drive-Thru Cashier
Taco Bell
06.2023 - Current
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed company policies and procedures regarding cash handling.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Identified and resolved discrepancies and errors in customer accounts.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Ticketing Staff Member
Equestrian Events Incorporated
04.2023 - 04.2024
- Reduced wait times by quickly processing payments and issuing tickets during peak hours.
- Provided support to supervisors during high-volume periods, assisting with additional tasks as needed.
- Strengthened relationships with loyal patrons through personalized attention and excellent customer service skills.
- Elevated guest experience by promptly resolving any seating disputes or concerns upon arrival at venue.
- Assisted guests in finding desirable seat location
- Identified ways to assist guests with special seating needs.
- Assisted guests with way finding.
- Assisted clients in group seating/ticket sales.
Education
High School Diploma -
Woodford County High School
Versailles, KY05.2024
Skills
- Order Verification
- Quality Control
- Order Fulfillment
- Safe Food Handling
- Cash Handling
- Payment handling
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Stress Tolerance
- Excellent Communication
Timeline
Drive-Thru Cashier
Taco Bell
06.2023 - Current
Ticketing Staff Member
Equestrian Events Incorporated
04.2023 - 04.2024
High School Diploma -
Woodford County High School
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Tania CardenasTania Cardenas
Assistant General Manager at Taco BellAssistant General Manager at Taco Bell
Luiz AlencarLuiz Alencar
Crew Member at Taco BellCrew Member at Taco Bell
Morgan ReynoldsMorgan Reynolds
Physical Therapist Technician at ProActive TherapyPhysical Therapist Technician at ProActive Therapy