Romie Kaur
Fresno,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Agency
01.2022 - 01.2024
- Promptly responded to inquiries and requests from prospective customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Communicated effectively with staff members of operations, finance and other departments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Lead Teller
Texans Credit Union
08.2018 - 06.2019
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Cross-sold credit cards, loans and other bank products.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Developed and implemented innovative strategies to improve customer satisfaction and increase sales.
- Investigated and promptly resolved issues with patron accounts.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Teller
Wells Fargo
08.2017 - 06.2018
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained friendly and professional customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established rapport with callers, fostering long-term relationships and repeat business for the organization.
- Utilized CRM software to document customer interactions and update account information accurately.
- Navigated multiple computer systems simultaneously while assisting customers, demonstrating strong multitasking skills.
Customer Service Manager
Walmart
07.2015 - 08.2017
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Education
Associate of Arts - Accounting And Business Management
University of Phoenix
Tempe, AZ06.2017
High School Diploma -
Wylie East High School
Wylie, TX06.2013
Skills
- Clerical Support
- Sales expertise
- Microsoft Outlook
- Product Recommendations
- Computer Proficiency
- Microsoft Office
- Sales closing
- Order Fulfillment
- Relationship Building
- Payment Processing
- CRM Software
- Microsoft Excel
Timeline
Customer Service Representative
Farmers Insurance Agency
01.2022 - 01.2024
Lead Teller
Texans Credit Union
08.2018 - 06.2019
Teller
Wells Fargo
08.2017 - 06.2018
Customer Service Manager
Walmart
07.2015 - 08.2017
Associate of Arts - Accounting And Business Management
University of Phoenix
High School Diploma -
Wylie East High School
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