Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Romieu Jade Abellana

Romieu Jade Abellana

brooklyn

Summary

Dedicated and compassionate BSN graduate, currently preparing for NCLEX licensure, seeking a patient care or healthcare support role in the medical field. Brings a strong foundation in nursing principles, direct patient care experience with elderly and individuals with complex mental health needs, and proven communication, technical, and administrative expertise. Eager to contribute to patient well-being and operational efficiency in a dynamic healthcare environment while advancing towards Registered Nurse licensure.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal In-Home Caregiver

PRIVATE
New York
04.2025 - Current
  • Provide comprehensive daily care and compassionate support to an elderly patient with Parkinson's Disease, Chronic Depression, and Bipolar Disorder.
  • Assist with Activities of Daily Living (ADLs) including personal hygiene, dressing, feeding, and safe ambulation.
  • Administer medication reminders and closely monitor for changes in physical and mental status.
  • Offer emotional support and engage in therapeutic communication strategies tailored to patient's mental health needs.
  • Maintain a safe and comfortable environment, ensuring patient well-being and dignity.

CSR Admin (Work From Home)

BPO: Concentrix (Convergys) -Intuit QuickBooks DYI
08.2017 - 06.2025
  • Provided comprehensive customer service and technical support, resolving inquiries efficiently.
  • Contributed to team excellence by training and mentoring new team members, improving overall performance.
  • Monitored and managed inbound and outbound email communications, ensuring timely responses.
  • Tracked sales data and performed quality assurance as a Peer Mentor/Subject Matter Expert.
  • Evaluated and certified new applicants, ensuring adherence to quality and service standards.
  • Performed critical auditing tasks, including bank account changes, primary principal changes, and privacy compliance reviews

TECHNICAL SUPPORT TIER II

BPO: Concentrix (Convergys) - Time Warner Cable
08.2013 - 08.2017
  • Provided expert technical support for wireless, phone, internet, and computer-related troubleshooting, resolving complex client issues.
  • Managed and monitored trouble calls, including scheduling and tracking resolutions to ensure service restoration.
  • Engaged in sales, successfully promoting service upgrades and new sign-ups to enhance customer accounts.

Education

Bachelor of Science - Nursing

Southwestern University
03-2009

Associate of Science - Information Technology

CEBU INSTITUTE OF TECHNOLOGY UNIVIERSITY
03-2003

Skills

  • Patient Care: Activities of Daily Living (ADLs) assistance, Vital Signs Monitoring, Medication Reminders, Mobility & Transfer Assistance, Patient Observation, Safety Protocols, Basic First Aid, Therapeutic Communication
  • Healthcare Knowledge: Infection Control Principles, Child Abuse Identification & Reporting, Basic Life Support (BLS), Anatomy & Physiology, Pathophysiology, Fundamentals of Nursing Care
  • Care Coordination: Patient Support, Family Communication, Interdisciplinary Team Collaboration
  • Communication & Support: Customer Service, Technical Support (Tier II), Problem Solving, Active Listening, De-escalation, Email Coordination
  • Administrative & Technical: Scheduling, Documentation, Quality Assurance, Sales Tracking, Data Entry, Training & Mentoring, Compliance Auditing
  • Software: Microsoft Office Suite, CRM Systems, Ticketing Systems, Cisco Packet Tracer

Certification

  • NCLEX-Eligible BSN Graduate (Currently preparing for NCLEX)
  • Basic Life Support (BLS) Certified
  • Infection Control Training Completion (NYS Requirement)
  • Child Abuse Identification and Reporting Training Completion (NYS Requirement)
  • Cisco Packet Tracer Certified
  • Currently Enrolled at Cisco Networking Essentials

Timeline

Personal In-Home Caregiver

PRIVATE
04.2025 - Current

CSR Admin (Work From Home)

BPO: Concentrix (Convergys) -Intuit QuickBooks DYI
08.2017 - 06.2025

TECHNICAL SUPPORT TIER II

BPO: Concentrix (Convergys) - Time Warner Cable
08.2013 - 08.2017

Bachelor of Science - Nursing

Southwestern University

Associate of Science - Information Technology

CEBU INSTITUTE OF TECHNOLOGY UNIVIERSITY

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