Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Romika Corpuz

Rialto,CA

Summary

Dynamic and detail-oriented professional with proven expertise in data validation and patient care coordination. Excelled at Virtix Health and Corro Health by enhancing data accuracy and improving patient experiences. Demonstrated exceptional teamwork and communication skills, ensuring confidentiality and compliance. Achieved a high degree of accuracy in data collection, contributing significantly to organizational efficiency. Knowledgeable with solid background in site data collection and analysis. Demonstrated ability to accurately gather and interpret data to support project objectives. Proven skills in data entry and field survey execution.

Overview

30
30
years of professional experience

Work History

Site Data Collector

Inovalon and Corro Health
02.2020 - Current
  • Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
  • Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
  • Continuously updated personal knowledge base with latest technological advancements related to the field of Data Collection.
  • Enhanced data accuracy by conducting thorough field research and collecting precise data points.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Gathered and submitted observational information in addition to required data points.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Verified accuracy of patient information in medical records.
  • Actively sought feedback from colleagues and supervisors, incorporating constructive criticism for ongoing professional growth.
  • Continuously refined personal workflow to maximize productivity while maintaining high standards for accuracy and precision.

Patient Care Coordinator

Harborview Medical Center
01.2013 - 03.2013
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Ensured adequate coverage during emergencies or unexpected absences, maintaining high-quality patient care standards.
  • Coordinated vacation requests efficiently to maintain proper staffing levels without affecting patient care quality.
  • Optimized nurse staffing levels by analyzing patient needs and coordinating shift schedules.
  • Streamlined ER admissions process by implementing efficient patient intake procedures.
  • Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
  • Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
  • Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
  • Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with paramedics and medical staff.
  • Supported hospital initiatives aimed at enhancing overall patient experience, contributing to a patient-centered approach in the ER admissions process.
  • Assisted the nursing supervisor with assigning beds for patients when admitted.
  • Keep track of patient movements throughout the hospital when taken for procedures.
  • Maintained room and bed counts for admissions.
  • Notified ER department when patient was being transported by helicopter and arrivals to the ER.

Patient Coordinator

Proliance Surgeons
05.2001 - 01.2013
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Worked with patients to schedule tests and procedures.
  • Delivered excellent patient experiences and direct care.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Engaged with patients to provide critical information.
  • Delivered support to medical staff in completion of patient paperwork.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Facilitated communication between patients and various departments and staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Patient Service Representative

Cesar Segovia DDS
03.1998 - 02.2001
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Patient Service Representative

Dr Joel Schneider
02.1998 - 03.1999
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

Pharmacy Clerk

Horton And Converse
03.1995 - 05.1998
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Improved customer trust with confidential handling of sensitive health information.
  • Managed cash register and financial transactions, securing accurate payment processing.
  • Greeted customers at counter and provided excellent customer service.
  • Verified patient information to correctly dispense medications.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.

Education

Associate of Arts -

West LA College
Los Angeles, CA
08.1996

High School Diploma -

St Joseph High School
Fiji Islands
11.

Skills

  • Multitasking
  • Reliability
  • Detail Oriented
  • Data Entry
  • Insurance Verification
  • Self Motivation
  • Medical Terminology
  • Task Prioritization
  • Analytical Thinking and problem solving
  • Medical Release of Information ROI processes
  • Appointment Scheduling
  • Professionalism
  • Patient Information Verification
  • Confidentiality Practices- HIPAA compliance
  • Patient Medical Records Maintenance
  • Electronic Health Record Applications

Languages

Hindi
Native or Bilingual

Timeline

Site Data Collector

Inovalon and Corro Health
02.2020 - Current

Patient Care Coordinator

Harborview Medical Center
01.2013 - 03.2013

Patient Coordinator

Proliance Surgeons
05.2001 - 01.2013

Patient Service Representative

Cesar Segovia DDS
03.1998 - 02.2001

Patient Service Representative

Dr Joel Schneider
02.1998 - 03.1999

Pharmacy Clerk

Horton And Converse
03.1995 - 05.1998

Associate of Arts -

West LA College

High School Diploma -

St Joseph High School

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Romika Corpuz