Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Romikkumar Patel

Williamstown,NJ

Summary

Dynamic Front Desk Manager at Holiday inn with proven expertise in customer service and conflict management. Successfully streamlined check-in processes, enhancing guest satisfaction and retention. Demonstrated leadership by training staff and improving team communication, resulting in a more efficient front desk operation. Skilled in budgeting and financial reporting.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Overview

12
12
years of professional experience

Work History

Owner

Sarangpur Jai Hanuman Llc
Sicklerville, NJ
05.2015 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

Front Desk Manager

Holiday Inn
Williamstown, NJ
02.2024 - 02.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed front desk maintenance of client records and lab data.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Attended staff meetings and brought issues to attention of upper management.
  • Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Store Owner

Shree Varahi LLC
Palmyra, NJ
01.2014 - 05.2015
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.

Employee Service Representative

Dunkin Donuts
Delran, NJ
01.2013 - 01.2014
  • Conducted regular performance reviews for team members, identifying areas for improvement and providing actionable feedback to enhance individual skills.
  • Collaborated with cross-functional teams to improve company-wide service standards, resulting in higher client retention rates.
  • Developed comprehensive training materials for new hires, expediting the onboarding process and ensuring consistent levels of service quality.
  • Reduced wait times for customer inquiries by implementing new scheduling procedures, improving overall accessibility to representatives.


Education

Bachelor of Science - Computer And Information Sciences

Ahmedabad Institute of Aeronautical Engineering
Ahmedabad, Gujarat, India
05-2011

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Guest relations
  • Customer service expertise
  • Conflict management
  • Leadership qualities
  • Hospitality service expertise
  • Oral and written communications
  • Reception expertise
  • Listening skills
  • Hospitality management
  • Inventory oversight
  • Time management
  • Staff supervision
  • Daily reporting
  • Shift scheduling
  • Budgeting and finance

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional

Timeline

Front Desk Manager

Holiday Inn
02.2024 - 02.2025

Owner

Sarangpur Jai Hanuman Llc
05.2015 - Current

Store Owner

Shree Varahi LLC
01.2014 - 05.2015

Employee Service Representative

Dunkin Donuts
01.2013 - 01.2014

Bachelor of Science - Computer And Information Sciences

Ahmedabad Institute of Aeronautical Engineering

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