Romina De La Hoya

Developed customer base by internet marketing solicitation

Developed new Flemish and French taxonomies for Belgian and Dutch clients

Localized Dutch and French taxonomies

Researched and designed strategic advertisements for Belgian clients

Increased the number of clients entering the company’s website via Google.be by creating strategic advertisements

Created headlines, keywords and descriptions for categories that will be put on Google.be

Localized catalogues for the Belgian market

Localized IT terms and sentences for their different Belgian websites (CSM, RH website, personnel website, client services website)

Localized product name descriptions

Provided administrative assistance in the different consular fields

Administrative responsibilities such as processing emails, answering phone calls, and filing

Provided assistance to Belgian citizens and colleagues on ad hoc basis

Localized keywords and articles for their Belgian website

Evaluated and rated ads for Google

Assisted and resolved customers with inquiries regarding the upcoming concerts

Created weekly newsletters

Updated the website with new events, items, information and news

Edited and maintained social media of Live Nation

Assisted customers inquiries and concerns and assured their satisfaction with the products and services

Received inbound and outbound calls to ensure client’s service requests were resolved

Coordinated with clients and other departments to ensure requests were resolved quickly

Promoted in three different occasions for dedications and accomplishment of company’s goals

Assisted CEO, Communication Manager and Sponsor Manager with administrative and communication duties to ensure work was completed according to procedures and on schedule

Managed and assisted clients and staff members with administrative and communication duties