Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Romina Kirkham

Belton,MO

Summary

Dynamic professional with a proven track record at Carlyle Vanlines, excelling in client support and effective problem resolution. Skilled in automated accounting solutions, I foster strong relationships and streamline processes, enhancing operational efficiency. Recognized for implementing successful strategies that improved driver satisfaction and retention while managing diverse accounts with precision.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Driver Settlement

Carlyle Vanlines
11.2023 - Current
  • Developed strong driver relationships through effective communication and timely follow-ups.
  • Managed Driver accounts, ensuring accuracy in ledger processing and accuracy.
  • Implemented solutions to address driver inquiries and resolve issues promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable employees while maintaining positive relationships with all parties involved.
  • Managed a diverse account ledgers, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities to and for account database.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Ensured accurate payment distribution for employees by diligently reviewing account ledgers.

OTR Commercial Truck Driver

Hampton Roads Moving and Storage
09.2017 - 11.2023
  • Operated commercial trucks to transport goods across long distances safely and efficiently.
  • Conducted thorough pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Managed delivery schedules to optimize routes and minimize transit times effectively.
  • Maintained accurate logs of hours driven, mileage, fuel consumption, and cargo details.
  • Provided excellent customer service during pickups and drop-offs to enhance client satisfaction.
  • Responsible for the pick up and deliveries of Military families household good shipments.
  • Scheduling of laborers as well as pickup and deliveries.

Commercial Vehicle Driver

Carlyle Vanlines
11.2013 - 02.2019
    • Developed and implemented safety policies to ensure compliance with federal regulations.
    • Conducted regular safety audits and inspections to identify hazards and recommend corrective actions.
    • Trained employees on safety protocols and emergency procedures to enhance workplace safety awareness.
    • Analyzed incident reports to identify trends and implement strategic measures for risk mitigation.
    • Evaluated equipment and facility conditions, recommending upgrades or changes to improve safety standards.
    • Ensured accurate documentation of all safety-related activities, maintaining compliance with regulatory agencies.
    • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
    • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
    • Conducted comprehensive safety audits to identify compliance gaps and recommend corrective actions.
    • Developed and implemented safety training programs tailored to operational needs and regulatory standards.

Gun Department Manager

Sportsmen's Warehouse
02.2012 - 10.2016
    • Implemented inventory management systems, reducing discrepancies and optimizing resource allocation.
    • Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
    • Fostered a collaborative work environment by facilitating communication between departments and promoting teamwork.
    • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
    • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
    • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
    • Tracked receipts, employee hours, and inventory movements.
    • Streamlined parts inventory management through diligent tracking and recordkeeping.
    • Conducted periodic audits to verify inventory accuracy.
    • Skilled at working independently and collaboratively in a team environment.
    • Proven ability to learn quickly and adapt to new situations.

Loss Prevention Officer

Sportsman's Warehouse
01.2009 - 11.2013
  • Monitored surveillance systems to detect and prevent theft and loss incidents.
  • Conducted regular audits to ensure compliance with security protocols and procedures.
  • Collaborated with law enforcement to investigate and resolve theft-related cases.
  • Trained staff on loss prevention techniques and emergency response procedures.
  • Implemented security measures that enhanced store safety and reduced incidents of loss.
  • Analyzed incident reports to identify trends and recommend improvements in security policies.
  • Led investigations into suspected fraudulent activities, ensuring thorough documentation for legal purposes.
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
  • Observed video surveillance systems for prompt emergency response.
  • Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
  • Trained all new executives and asset protection personnel.

Education

CDL

Dons Truck And Towing
Sedalia, MO
01-2016

High School Diploma -

Ontario Highschool
Ontario, Ca
12-1991

Skills

  • Prioritization and scheduling
  • Client support
  • Experienced with automated accounting solutions
  • Effective problem resolution
  • Expense tracking
  • Debt management
  • General ledger maintenance
  • Problem-solving
  • Multitasking Abilities
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility
  • Financial analysis and reporting
  • Self motivation
  • Analytical thinking
  • Conflict resolution
  • Data analysis

Certification

Commercial Motor Vehicle License.

Timeline

Driver Settlement

Carlyle Vanlines
11.2023 - Current

OTR Commercial Truck Driver

Hampton Roads Moving and Storage
09.2017 - 11.2023

Commercial Vehicle Driver

Carlyle Vanlines
11.2013 - 02.2019

Gun Department Manager

Sportsmen's Warehouse
02.2012 - 10.2016

Loss Prevention Officer

Sportsman's Warehouse
01.2009 - 11.2013

CDL

Dons Truck And Towing

High School Diploma -

Ontario Highschool