I am a highly accomplished and results-oriented professional with a proven track record of overseeing complex operations. I am proficient in managing intricate operations across diverse domains, including recruitment proficiency, event coordination, project management, and human resources. I am adept at ensuring seamless processes and meticulous coordination, consistently delivering excellent customer satisfaction and fostering enduring relationships. I am known for my outstanding work ethic and commitment to exceeding goals. I leverage strategic thinking for the development and execution of effective marketing plans that drive revenue growth results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
The Worx Hallandale
02.2024 - Current
Followed up with clients to ensure satisfaction and promptly address concerns, enhancing customer retention
Managed the overall customer experience, providing personalized service to meet client needs
Handled various office functions, including administrative tasks, scheduling, and coordination of client meetings
Developed and implemented sales strategies that successfully attracted new clients, resulting in a significant increase in business and impressing the audience with the achievement
Successfully occupied new business for a 100% capacity within 10 months, demonstrating effective sales techniques and market understanding and instilling confidence in the audience about your abilities
Collaborated with team members to streamline operations and improve overall office efficiency
Transaction and Recruitment Manager
Keller Williams Capital Reality
02.2022 - 01.2024
Implemented and enforced rigorous oversight and procedural adherence to ensure compliance with HR policies and regulations, fostering an environment conducive to seamless transactions and employee satisfaction
Recruited and interviewed qualified realtors to join the team, ensuring they met the necessary criteria and had the skills to excel in their roles and achieve the high standards required by the company
Developed and executed strategic initiatives and Effective protocols to streamline HR processes, including approval procedures and documentation management, enhancing operational efficiency and maintaining high standards of professionalism
Spearheaded initiatives that led to a 70% increase in team productivity, demonstrating effective leadership and management skills in driving organizational success and employee performance
Conducted thorough evaluations of loan approval probabilities for buyers, offering expert guidance to optimize loan application outcomes and enhance client satisfaction
Managed the preparation and processing of all necessary paperwork, including addendums, cancellations, and extensions, ensuring accuracy and compliance with regulatory requirements
Demonstrated meticulous attention to detail in handling contracts, contributing to the successful completion of an average of 33 purchase and sales contracts monthly, while minimizing potential legal or financial risks
Proactively identified and resolved HR-related transaction issues, leveraging attention to detail to mitigate potential challenges and ensure smooth and error-free processes
Cultivated a culture of consistent and effective communication within the HR team, providing ongoing support and updates to foster collaboration and enhance productivity
Business Development Supervisor (CONTRACT)
Treehands Edu-Tainment
02.2021 - 01.2022
Evaluate potential nannies for Three Hands based on their alignment with Montessori principles and their ability to provide convenience and support to families
Recruiting candidates with experience, training, and a genuine passion for childcare
Assess their communication skills, problem-solving abilities, and flexibility to meet the unique needs of each family
Facilitated close collaboration with companies, providing adept guidance through organizational changes and challenges to ensure seamless transitions and sustained success, fostering a resilient work environment conducive to growth and adaptability
Spearheaded the development of innovative HR strategies and crafted impactful HR plans for both emerging startups and established corporations, contributing to their strategic vision and long-term sustainability in a dynamic market
Conducted comprehensive analyses of HR practices, pinpointing areas for improvement with precision and offering pragmatic solutions to enhance Efficiency, thereby optimizing HR processes and fostering a culture of continuous improvement within the organization
Presented well-supported and actionable insights to clients, equipping them with valuable HR guidance to make informed decisions, driving positive outcomes and positioning them for success in their respective industries
Event Coordinator (ONLY WEEKENDS)
My Florida Party Rental
09.2015 - 12.2020
Managed events for both individual and corporate clients, leaving an indelible mark and consistently surpassing expectations at every stage of execution, ensuring unified coordination, memorable experiences, and lasting satisfaction for all stakeholders involved
Showcased exceptional proficiency in overseeing event logistics, seamlessly coordinating with caterers, decorators, and other service providers to guarantee a cohesive and memorable experience for clients and attendees
Assumed a pivotal role in client assistance, meticulously guiding them through vendor selection, ensuring strict compliance with rental specifications, and overseeing seamless billing and payment processes for efficient event execution
Cultivated a close collaboration with clients, delving into their vision and skillfully translating it into events that distinctly reflect their unique style and preferences, resulting in memorable and personalized experiences
PR Coordinator (SEASONAL)
The Latina Pro
10.2017 - 12.2019
Company Overview: Non-Profit
Planned, budgeted, and executed impactful events specifically tailored to meet the needs of local entrepreneurs, ensuring a memorable and highly effective experience that also contributed to the growth and success of their ventures
Assumed full ownership of all aspects of account operations, consistently delivering highly compelling campaign concepts and cultivating customer relationships through proactive engagement, thereby driving sustained client satisfaction
Secured valuable media opportunities, leading to extensive event coverage and coveted interview opportunities that effectively maximized exposure and elevated brand visibility to new heights
Sustained an unwavering focus on effective communication with stakeholders, fostering positive and collaborative relationships to drive mutual success and ensure a harmonious working environment that nurtured productivity and innovation
Non-Profit
Education
Master of Business Administration (MBA) -
Millennia Atlantic University
Miami, FL
01.2021
Bachelor's Degree - Human Resources Management
Millennia Atlantic University
Miami, FL
01.2018
Skills
Problem Solving Skills
Adapting to different cultures
Business administrative knowledge
Human Resources
Staff Recruitment
Hospitality
Public Relations
Marketing
Bilingual - Spanish
Ensuring Customer satisfaction
Driving Revenue Growth
Event Production
Transaction Management
Event Management
Event Planning
Corporate Events
Customer Service
Pipeline Management
Business Development
Sales Management
Travel Arrangements
Reservations
Customer Relationship Management (CRM)
Document Management System
Short Sales
Working with Investors
Real Estate Transactions
Follow up
Sales Force
Google Suite
MS Office Suite
Canva
QuickBooks
Certification
Real Estate Florida License, Gold Coast Schools, Miami, FL, 01/01/21
Certificate in Tourism and Hospitality, Central College of Dublin, Dublin, Ireland, 01/01/14
Certificate in Strategic Leadership Training, Ismael Cala, John Maxwell School, Valencia, Venezuela, 01/01/13