Romina Quispe Gomez
Orlando,USA
Summary
Customer service representative with 8 years of experience in fast-paced environments. Proven ability to adapt to new challenges and conditions effectively. Experience includes roles in both the United States and Australia, contributing to diverse team dynamics.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks - HMS Host
Orlando, FL
04.2025 - Current
- Crafted diverse coffee beverages according to established recipes.
- Operated espresso machines and brewing equipment with precision.
- Processed customer payments using cash registers efficiently.
- Maintained cleanliness by wiping down counters, washing dishes, and cleaning floors.
- Collaborated with team members to enhance workflow during peak hours.
- Greeted customers and communicated effectively to take orders and provide recommendations.
Sales Associate
Red Dragon Smoke Shop
Orlando, FL
05.2024 - 03.2025
- Provided expert guidance to customers on a range of products, including nicotine alternatives, hemp products, vaporizers, and accessories.
- Maintained a clean and organized store environment, managed inventory levels, and ensured products were restocked to meet customer needs.
- Additionally, I was entrusted with store security responsibilities, including independently opening and closing the store.
- Traveled to other stores to assist with sales, inventory, stocking, opening/ closing etc.
PAX Agent
Virgin Atlantic
Orlando, FL
02.2024 - 05.2024
- Assisted passengers at check-in counters for economy, premium, and upper-class clients, ensuring smooth and efficient check-in processes.
- Supported the gate team in boarding up to 400 passengers per flight, providing excellent customer service and addressing any special needs.
- Managed and transported luggage, strollers, and other items weighing up to 70 lbs, ensuring proper handling and timely delivery to the correct destination.
- SWISSPORT
Insurance Verification Specialist
Teleperformance HCSC
Orlando, FL
10.2023 - 01.2024
- As a Customer Service Representative in the medical insurance retail department, I resolved member inquiries regarding active and terminated policies, managed cases related to billing, enrollment, and technical issues, and maintained a professional and empathetic demeanor while handling high call volumes efficiently.
Administration Assistant
Veolia Environmental Services
Arndell Park, AU
09.2022 - 08.2023
- Trained as an Operations and Billing Administration Assistant, I supported the operations manager with file organization, mailing pay stubs, reviewing daily bills, and helping employees with government access filings.
- I assisted in multiple environmental services departments, including bulk and liquid waste management.
- Additionally, I worked with Google Sheets to organize and maintain data for various projects.
- My role involved a blend of administrative support, data management, and coordination across different departments.
Floral Designer
My Flower Stand
Hollywood, FL
05.2021 - 08.2022
- As a Floral Designer, I educated customers on floral choices and proper care, while creating a variety of arrangements, including corsages, vases, and custom containers.
- I worked closely with clients, management, and team members to ensure seamless communication and efficient operations.
- Additionally, I handled cashier duties, processed orders, and assisted with inventory, including merchandise weighing up to 30 lbs.
Sales Representative
Nike
Sunrise, FL
07.2019 - 12.2020
- In a fast-paced environment, I adapted quickly while supporting multiple departments, which strengthened my work ethic.
- I worked as a cashier, assisted in the back of house, and contributed to sales.
- My responsibilities included helping customers understand products, receiving and processing inventory, and using RFID technology to manage stock efficiently.
Education
Associates Degree - Graphic Design
Penn Foster College
Scottsdale, AZ05.2022
Skills
- Communication skills
- Organizational abilities
- Team collaboration
- Attention to detail
- Physical stamina (up to 70 lbs)
- Cashier and sales experience
- Shift leadership
- Google Drive proficiency
- Citrix experience
- Salesforce expertise
- Microsoft Office skills
- SNAPP proficiency
- Bilingual fluency
- Beverage preparation
- Cash handling
- Sales support
- Safe food handling
Volunteer Experience
Orange County Animal Services, Orlando, Orlando, FL, 11/01/25, Current
Languages
- English
- Spanish
Timeline
Barista
Starbucks - HMS Host
04.2025 - Current
Sales Associate
Red Dragon Smoke Shop
05.2024 - 03.2025
PAX Agent
Virgin Atlantic
02.2024 - 05.2024
Insurance Verification Specialist
Teleperformance HCSC
10.2023 - 01.2024
Administration Assistant
Veolia Environmental Services
09.2022 - 08.2023
Floral Designer
My Flower Stand
05.2021 - 08.2022
Sales Representative
Nike
07.2019 - 12.2020
Associates Degree - Graphic Design
Penn Foster College