Romina Quispe Gomez

• Prepared high quality beverages following standardized recipes and presentation guidelines
• Operated espresso machines , brewing equipment, blenders, and cold brew kegs
• Processed customer payments using cash registers efficiently
• Maintained cleanliness by wiping down counters, cleaning floors, keeping ingredients organized
• Collaborated with team members during peak hours to create a productive flow
• Promoted a welcoming atmosphere by greeting customers and communicating effectively to take orders and provide recommendations

• Facilitated customer decision-making by providing tailored product recommendations based on preferences and requirements.
• Analyzed market trends and crafted targeted sales strategies to boost consumer sales.
• Oversaw inventory management and ensured timely restocking of products to fulfill customer demand.
• Executed independent opening and closing of the store, maintaining security protocols and safeguarding assets.
• Executed inventory stocking and operational tasks to enhance sales efficiency across multiple store sites.

• Streamlined check-in procedures for economy, premium, and upper-class passengers to enhance travel experience and ensure compliance with documentation requirements.
• Monitored and verified that luggage, strollers, and medical equipment met airline standards, contributing to improved passenger satisfaction.
• Achieved efficient boarding for flights with up to 400 passengers through effective team support. Enhanced passenger experience by assisting with biometric boarding processes. Streamlined document verification to expedite boarding. Communicated essential information through clear announcements.
• Managed handling of up to 70 lbs of luggage, strollers, and other items during tagging and transfer to baggage.

As a Customer Service Representative in the medical insurance retail department, I resolved member inquiries regarding active and terminated policies, managed cases related to billing, enrollment, and technical issues, and maintained a professional and empathetic demeanor while handling high call volumes efficiently.

• Trained as an Operations and Billing Administration Assistant, I supported the operations manager with file organization, mailing pay stubs, reviewing daily bills, and helping employees with government access filings.
• Assisted in multiple environmental services departments, including bulk and liquid waste management.
• Worked with Google Sheets to organize and maintain data for various projects.
• My role involved a blend of administrative support, data management, and coordination across different departments.

• Educated customers on floral choices and proper care, while creating a variety of arrangements, including corsages, vases, and custom containers.
• Worked closely with clients, management, and team members to ensure seamless communication and efficient operations.
• Handled cashier duties, processed orders, and assisted with inventory, including merchandise weighing up to 30 lbs.

• Oversaw inventory replenishment processes to maintain full stock on the sales floor for apparel, footwear, and miscellaneous items.
• Enhanced product visibility by adding size beads to clothing hangers. Achieved optimal pricing strategies for items to maximize sales potential. Improved inventory management by organizing products in back of house effectively.
• Facilitated the arrangement and processing of up to 12 pallets, optimizing store inventory management.
• Utilized RFID technology to streamline inventory processes, ensuring optimal stock control.
• Provided personalized assistance in selecting shoes and clothing, streamlining checkout for customer satisfaction.