Summary
Overview
Work History
Education
Skills
Timeline
Generic

Romina Ray

Kenner,LA

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Costco. Skilled in data entry and relationship building, adept at multitasking and maintaining confidentiality. Increased event participation through effective team collaboration and exceptional communication, contributing to positive business outcomes.

Overview

29
29
years of professional experience

Work History

Hearing Aid Assistant

Costco
07.2019 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Slot Attendant

Treasure Chest Casino
05.1997 - 06.2019
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.

Players Club Attendant

Treasure Chest Casino
08.1995 - 08.1997
  • Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
  • Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
  • Collaborated with other team members to develop new programs, increasing overall club offerings for diverse clientele.
  • Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
  • Increased member retention by building strong relationships through attentive listening and personalized assistance.
  • Assisted marketing department with promoting events through social media platforms contributing towards increased event participation.
  • Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Coordinated with maintenance teams on equipment repairs or replacements, keeping downtime minimal to avoid inconvenience to members.

Education

High School Diploma -

Bonnabel Magnet Academy High School
Kenner, LA
05.1983

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Data Entry
  • Workload Management
  • File and Record Keeping
  • Administrative duties
  • Schedule and calendar management
  • Basic Mathematics
  • Data Confidentiality

Timeline

Hearing Aid Assistant

Costco
07.2019 - Current

Slot Attendant

Treasure Chest Casino
05.1997 - 06.2019

Players Club Attendant

Treasure Chest Casino
08.1995 - 08.1997

High School Diploma -

Bonnabel Magnet Academy High School

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Romina Ray