Romina Rocher
South Gate,CA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dental Clinic
South Central, CA
06.2022 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Entered and updated sensitive customer information during check-ins and room changes.
Server
IHOP
South Gate, CA
02.2022 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Panda Express
Santa Monica, CA
09.2021 - 01.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shift Supervisor
La Michoacana Ice Cream Parlor
South Central, CA
01.2020 - 09.2021
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Regulated pricing, inventory count and supply during shift hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enforced company policies and regulations with employees.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Education
Associate of Arts - Kinesiology
El Camino College
Torrance, CA06.2022
High School Diploma -
Alliance Margaret M. Bloomfield Technology Academy High School
Los Angeles, CA06.2019
Skills
- Customer Service
- Greet Guests
- Customer Complaint Resolution
- Front Desk Reservations
- Guest Registration
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Telephone Etiquette
- Fee Collection
- Food and Beverage Service
- Menu Memorization and Presentation
- Warm and Friendly
- Billing and Payment Processing
- Greeting and Seating Guests
Certification
- FirstAid Training - Jun 2022
- Food Handlers License - Oct 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Dental Clinic
06.2022 - Current
Server
IHOP
02.2022 - 06.2022
Server
Panda Express
09.2021 - 01.2022
Shift Supervisor
La Michoacana Ice Cream Parlor
01.2020 - 09.2021
Associate of Arts - Kinesiology
El Camino College
High School Diploma -
Alliance Margaret M. Bloomfield Technology Academy High School
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